Frederick

FREDERICK AKOGO

08165781368
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Dear Hiring Manager,

I am writing to express my interest in a Customer Support Agent position within
your organization. With extensive experience in customer service, chat
operations, and business development—along with a strong academic
background in Business Administration—I am confident in my ability to deliver
excellent service and contribute positively to your team.

My experience includes handling high-volume customer interactions via phone
and live chat, scheduling appointments, processing orders, resolving issues
efficiently, and supporting sales functions. At Westbrook Realty, I excelled in
promoting agent services and coordinating with real estate professionals, which
sharpened my communication and multitasking skills. I am proficient in CRM
systems, Microsoft Office, and possess the ability to work under pressure,
prioritize tasks, and maintain professional relationships with both clients and
internal teams.

I am passionate about delivering outstanding customer experiences and thrive in
fast-paced environments. I would welcome the opportunity to bring my skills
and dedication to your team and contribute to your company’s continued
success.

Thank you for considering my application. I am available for an interview at
your convenience and can be reached at the contact information above.

Sincerely,

Frederick Akogo

FREDERICK AKOGO
Objective
08165781368
Experienced CSR ,Financial Risk & Compliance Analyst
[відкрити контакти](див. вище в блоці «контактна інформація») with 7+ years in risk management, regulatory compliance,
and financial crime prevention. Skilled in AML, KYC,
Skills
CDD, GDPR, transaction monitoring, sanctions
•Microsoft Excel screening, and compliance reporting, ensuring adherence
to global and local regulations. Proficient in leveraging
Sanction Screening credit risk and compliance platforms like SAS, OFSAA,
Actimize, Fenergo, and NetReveal to assess financial
UX risks and strengthen compliance frameworks. Strong
business analysis, problem-solving, and stakeholder
Communication skills
management skills, with expertise in risk mitigation
Fraud prevention and detection strategies and regulatory adaptation. Adept at
documenting complex requirements, conducting forensic
Financial analysis investigations, and providing strategic insights to senior
leadership. A proactive professional committed to
Microsoft office enhancing financial risk governance and operational
resilience in fast-paced, high-risk environments. Willing to
• Suspicious activity reporting relocate: Anywhere
Organizational skills
Experience
Computer skills
Webvork International LTD October
Regulatory reporting Call center operator 2025 - Till
AML Policies and Procedures Call center specializes in selling dietary date
supplements under the private label of the Swiss
Risk Assessment
company Geberich.
Zendesk We work exclusively with interested clients — there
Customer due diligence are no cold calls. The company operates in many
European countries.
User research
Rockglade Government Solutions October
Regulatory compliance
Business Development specialist 2024 - July
Transaction Monitoring At Rockglade Government Solutions i was 2025
responsible for identifying and pursuing new federal
Figma
government contracting opportunities, building
Reference relationships with government clients and industry
partners, coordinating with internal teams on
Brodrick - "Westbrook Realty"
proposals, and staying updated on procurement
Supervisor
trends and regulations. The role focuses on expanding
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the company’s presence in the federal marketplace.
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Bill lovering - "Rockglade TELUS International ( TikTok)-Dublin, County
Government Solutions " Dublin October
Supervisor Financial Crime Analyst 2023 -
[відкрити контакти](див. вище в блоці «контактна інформація») • Utilized data visualization tools to September
highlight risks associated with sensitive 2024
business practices,
contributing to the further development of cyber-
enabled financial criminal investigations.
• Developed expertise in criminal methods and
AML typologies, leveraging this knowledge to analyze
transaction data and identify unusual activity.
Actively participated in ad hoc projects and enhanced
reviews, providing support for inquiries from regulators
and compliance-related matters.
• Conducted investigative and intelligence research on
individuals, entities, and events associated with
current or prospective customers using public
records,LEXIS NEXIS,OSINT,Opensaction,vendor
systems, and various research tools.
Thoroughly analyzed investigative and intelligence
information, including customer identification,
business operations, KYC information, and transaction
history.
Identified trends in recurring AML and Financial
Crime violations, collaborating closely with teammates
and cross-functional partners to enhance compliance
procedures and training materials.

Skills: Analytical Skills • Data Analysis • Anti-Money
Laundering

Europcar Mobility Group-Dublin, County Dublin
GDPR officer & CSR March 2023
Professionally responsible for providing -
exceptional customer service. assisting September
customers with inquiries, 2023
resolve issues, manage bookings, and ensure overall
customer satisfaction while collaborating with
various departments, to deliver outstanding
experiences to customers and contributing to
Europcar's reputation

Westbrook Realty June 2021 -
GDPR Compliance officer & CSR July 2023
Monitoring compliance with GDPR
• Data protection impact assessment.
• Manage and maintain a database of customer
information, including contact details and call notes
• Respond to customer inquiries and provide accurate
and up-to-date information about the
company's services
• Cooperating with the Supervisory Authority.
• Document and resolve customer complaints and
concerns in a timely and professional manner
• Continuously monitor customer satisfaction levels
and take appropriate action to improve customer
experience.
• Collaborate with internal teams, such as sales and
marketing, to develop and implement strategies
to improve customer engagement

Education

University of benin 2021
Human resource management