Дарія

Dariia Moskalenko
Tallinn, Estonia | [відкрити контакти](див. вище в блоці «контактна інформація») | [відкрити контакти](див. вище в блоці «контактна інформація») | LinkedIn

SUMMARY

Versatile client-facing professional with 2.5+ years of experience managing international B2B
clients in a digital outsourcing environment. Experienced in account management, project
coordination, commercial communication, and delivery processes. Fast learner who quickly
adapts to new industries, technical domains, and business processes, with the ability to
quickly understand technical products and communicate them clearly to clients. Known for
ownership, analytical thinking, adaptability, and a collaborative approach to solving complex
challenges. I enjoy stepping into unfamiliar domains, learning quickly, and becoming a
reliable point of contact for both clients and internal teams in a short period of time.

CORE COMPETENCIES

● Account Management
● Technical Account Management
● Client Relationship Management
● Project Coordination
● Stakeholder Management
● Requirements Gathering
● Commercial Communication
● Risk & Deadline Management
● Cross-functional Collaboration

PROFESSIONAL EXPERIENCE

Merchandiser

Selver AS | July 2025 – present | Tallinn, Estonia

● Took this role after relocating to Estonia, as it offered the flexibility to attend intensive
Estonian language courses.
● Responsible for merchandising, product presentation, and maintaining store
standards.

Account / Project Manager

STGI | Outsourcing company - digital production for international clients.
Nov 2022 – Jan 2025 | Kyiv, Ukraine
Responsibilities

● Managed long-term relationships with international B2B clients, including VIP
accounts.
● Defined business requirements and transformed them into prioritized production
tasks.
● Prepared commercial proposals, estimates, invoices, and tracked payments.
● Coordinated delivery planning with technical team leads.
● Managed project timelines, delivery risks, stakeholder expectations, and client
communication.
● Reviewed deliverables before client submission to ensure quality standards.
● Reported project status, commercial updates, and operational insights directly to the
CEO.

Key achievements

● Learned a completely new technical domain within 1 week and became
independently operational within the 1st month.
● Within 4 months, entrusted with one of the company's VIP accounts.
● Managed 7–10 parallel international client projects (EU, US, Canada) simultaneously
during the final year of my role.
● Gradually became responsible for the majority of the company's active client portfolio
during organizational changes.
● Entrusted with additional commercial responsibilities during a period of
organizational change: working directly with the CEO on pricing, approvals, workload
planning, and commercial decisions.
● Helped reduce proposal approval time by simplifying communication between
management levels.
● Mentored newly hired managers during onboarding.

Customer Support Agent (EN/RU)

Majorel (now Teleperformance)
May 2022 – Oct 2022 | Tallinn, Estonia

Worked on Booking.com international support line.

● Provided customer support for international clients (EN/RU markets)
● Worked with KPIs and quality metrics (CSAT performance tracking):
Combined CSAT - 75.77%
Eng CSAT - 71.95%
Ru CSAT - 79.07%
A total of 194 reviews about my work.
The quality of my work was 94.61%.
● Handled conflict resolution and escalations
● Strengthened professional English communication skills in a high-volume
environment

Travel Agent

Goryashchie Tury (ht.kiev.ua)
Feb 2021 – Feb 2022 | Kyiv, Ukraine

Client-facing role with end-to-end customer coordination and sales responsibility.

● Consulted clients and managed full booking cycle
● Coordinated with tour operators (B2B communication)
● Handled documentation, payments, and post-sale support
● Generated revenue through direct sales and repeat clients

EDUCATION & COURSES

● Master of Science in Tourism
National University of Food Technologies, Kyiv
Sep 2020 – Feb 2022
● Bachelor of Science in Tourism
National University of Food Technologies, Kyiv
Sep 2016 – Jul 2020
● Agile with Atlassian Jira — Coursera (in progress)

LANGUAGES

● English — Upper Intermediate (B2)
● Ukrainian, Russian — Native
● German - B1
● Estonian - A2