Таїсія

Taya Bluhshtein
Customer Support Specialist | Operations & Logistics

Location: Kyiv, Ukraine (Ready for Remote, USA Hours)

Email: [відкрити контакти](див. вище в блоці «контактна інформація»)

Languages: English B2 Upper-Intermediate , Ukrainian (Fluent), Polish (Functional)

Professional Summary

Detail-oriented and communicative Customer Support Specialist with a solid background in customer
service within international domains and remote sales environments. Experienced in managing ticketing
systems, resolving client inquiries under strict KPIs, and coordinating cross-platform workflows. Fully
prepared for high-intensity night shifts and dedicated USA fleet operations.

Work Experience

Customer Support Specialist | Zone3000 (6 Months)
• Provided first-line international support, addressing client tickets and troubleshooting technical/
service issues in English.
• Maintained high quality-of-service metrics and adhered strictly to internal communication
protocols and standard operating procedures (SOPs).
• Documented user cases, escalated technical platform failures, and ensured rapid resolution
cycles.

Direct Manager / Sales & Social Media Operator | Remote (3 Months)
• Managed incoming customer inquiries via social media Direct Messages and communication
chats, turning leads into successful conversions.
• Coordinated logistics and ordering processes, ensuring customer data was accurately updated
within CRM tracking software.
• Resolved order placement discrepancies and handled immediate client feedback with a
solutions-oriented approach.

Skills & Competencies

• Communication & Tone: Fluent business-level written and verbal English (B2); active listening,
professional and empathetic conflict resolution.
• Digital Tools & Infrastructure: Proficient in CRM environments, ticketing systems, internal
documentation pipelines, and spreadsheet live data systems.
• Operations & Problem Solving: Analytical mindset driven by maintaining daily operational KPIs,
quick data verification, and process diagnostics.
• Technical Competency: Experience managing digital media pipelines, basic data tracking
structures, and neural network web interactions.

Education & Professional Development

Intensive English Mastery Initiative (Summer 2026)
Advanced conversational training focused on business etiquette, phonetic clarity, and dynamic
problem-solving dialogue templates.

Secondary Education (Current)
Consistently high academic focus with systemic development in multi-language acquisition and
logical reasoning disciplines.

Technical Readiness Status: Fully optimized for USA night-shift schedules (Mon-Fri, 20:00 – 05:00
Kyiv time). Remote office is fully equipped with high-speed internet (50+ Mbps), professional
communication gear, and an independent alternative power solution guaranteeing 100% platform
availability during electrical infrastructure outages.