Контактна інформація

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/19831447/

Досвід роботи

Call center representative

з 09.2025 по 08.2026 (1 рік)
United Nations Development Programme, Remote (Non-profit and charitable organizations)

• Facilitate onboarding sessions for applicants, who scaled through the application process.
• Interview Host Organisations and Fellows during events.
• Coordinate shoot sessions according to storyboard by the team.
• Provide frontline support to fellows, applicants, and host organizations by resolving
inquiries related to the NJFP dashboard, application process, and onboarding activities.
• Utilize the GRM (Grievance Redress Mechanism) platform to log, track, and manage
complaints, feedback, and technical issues raised by programme participants.
• Guide users through challenges experienced during dashboard access, profile updates,
document uploads, and application submissions.
• Respond promptly and professionally to phone, email, and platform-based inquiries,
ensuring clarity and excellent experience.
• Troubleshoot common user issues and provide step-by-step support to fellows and host
organizations navigating the portal.
• Escalate unresolved complaints, system bugs, and technical dashboard issues to the
technical support team for timely resolution and follow-up.
• Monitor issue resolution progress and provide feedback updates to users until cases are
successfully closed.
• Maintain accurate records of complaints, inquiries, and resolutions to support reporting
and service improvement.
• Collaborate with internal teams to identify recurring user pain points and recommend
process improvements.

Head of operations

з 11.2020 по 08.2025 (4 роки 10 місяців)
Fruitvibez Enterprise, Remote (Food industry)

Oversaw daily business operations, ensuring efficiency across departments
• Implemented logistics improvements that reduced delivery time and enhanced customer
satisfaction.
• Initiated and coordinated the setup of the company’s official phone line, improving
client communication.
• Conducted staff interviews and supported the onboarding process for new hires.
• Supervised the production and inventory of Greek yoghurt and juices; generated timely stock
reports.
• Planned and executed logistics for events such as weddings, birthdays, and baby showers.

English teacher

з 01.2020 по 10.2020 (10 місяців)
Aunty Mary College, Remote (Education and science)

• Delivered structured English Language lessons to Senior Secondary students.
• Maintained accurate student records, attendance logs, and academic reports.
• Prepared students for internal assessments and national examinations.
• Designed and implemented weekly lesson plans.
• Trained students for a spelling bee competition.

English teacher

з 09.2019 по 11.2019 (3 місяці)
Great Beginning Montessori and Academy, Remote (Education and science)

•Taught Phonetics and Phonology to Junior and Senior Secondary students.
•Created learning materials to support instruction.
•Maintained accurate records of student performance.
•Provided guidance for class tests and oral presentations.

Освіта

Delta State University

Post Graduate Communication Management, Zaporizhzhia
Вища, з 2023 по 2024 (1 рік)

Delta State University

English and Literary Studies, Zaporizhzhia
Вища, з 2015 по 2019 (4 роки)

Great Beginning Academy

Zaporizhzhia
Середня, з 2009 по 2014 (5 років)

Додаткова освіта та сертифікати

Certification in Remote Work Readiness & International Job Search / S'BridgeCore Global

2026, 2 months

Знання і навички

• Conflict-free
• Communicability
• Honesty
• Adaptability
• Discipline
• Making outgoing calls
• MS Excel
• Educability
• Receiving incoming calls
• Good diction
• Management of CRM
• Understandability
• Data management
• Space management
• Case management

Знання мов

Англійська — вільно

Рекомендації

Ms. Bisola Ehi Ogolowa

Ms. Bisola Ehi Ogolowa

CEO, S'BridgeCore Global

Додаткова інформація

I'm someone who enjoys intellectual conversations and taking long walks.
I love adventures and trying new things, although I prefer the exciting kind rather than the life-threatening kind!
People often compliment me on my voice, which is something I really enjoy about myself.
I also love eating healthy, although I definitely enjoy a good snack from time to time.
I'm naturally someone who likes structure and follow-through.
When I'm part of a project or a plan, I enjoy seeing it through and making sure it is delivered to the best possible standard.
Plus I love to dance to good music.