Особисті дані приховані

YEVHENIIA BEKH
SALES AND PARTNERSHIP MANAGER

[відкрити контакти](див. вище в блоці «контактна інформація»)
[відкрити контакти](див. вище в блоці «контактна інформація») Lviv [відкрити контакти](див. вище в блоці «контактна інформація»)
yevheniia-bekh-557888261/

ABOUT ME
My name is Yevheniia, and currently I am looking for the new job opportunities. My main priority is to switch to B2B
sales field of work. I am eager to learn new skills to grow professionally and expand my knowledge.

Key points:
2 years of experience in Customer Support, up to Middle level of position.
1 year of volunteering experience in Public Relations with building long-term relations, and presenting benefits
of partnership to clients.
Finishing master’s degree in Business Administration with knowledge of decision-making, business projects and
processes along with financial management.
Bachelor’s degree in International Relations, which allows me to understand international context and way of
building communication with foreigners.

EDUCATION
Sep 2025 - Dec 2026 Master of Business Administration (Management)

Ivan Franko National Theoretical knowledge in topics of HR management, Finance management,
University of Lviv Project Management and Business Processes. Practical experience in using
Microsoft Visio (IDEF0, BPMN, WFD, DFD), Microsoft Project (Gantt chart)

Sep 2021 - Jun 2025 Bachelor of International Relations

University of Customs Educational program of Country Studies, which gave the knowledge about
international context and cultural differences to build effective communication.
and Finance, Dnipro

EXPERIENCE

Jan 2024 - Feb 2025 Marketing and Public Relations manager
Local Office of Built strategic partnerships with universities, media outlets, and other NGOs to
AIESEC in Dnipro, strengthen the organization's brand presence and visibility at the local level
Created and maintained a CRM database of media partners, tracking
Volunteering
engagement and activity to keep outreach targeted and up to date
Represented the organization at local events, online webinars, and partner
meetings, expanding its network and visibility among key stakeholders
Led marketing campaigns to generate qualified leads for the product
department, directly supporting organisation growth through targeted
outreach

Sep 2025 - Jun 2026 Middle Customer Support Agent

RiseGuide (SKELAR) Resolved 150-200 customer inquiries per day while meeting SLA response and
Corporate resolution targets.
Identified root causes of customer issues through structured, needs-based
questioning and proposed effective solutions.
De-escalated conflict situations with dissatisfied customers, maintaining
retention and customer loyalty.
Collaborated with sales and technical teams to resolve complex cases,
ensuring a consistent customer experience.
Maintained targeted CSAT 78%, reflecting consistently high service quality.
Managed up to 3 customers at the same time.
SKILLS

Communication & Relationship Building: client needs assessment, conflict resolution, partner relations, cross-
team coordination
Sales Foundations: familiar with SPIN and BANT frameworks; eager to apply and develop further
Tools: ClickUp, Notion, MS Office / Google Workspace, Podio, Slack, Zendesk
Languages: Ukrainian (native), English (B2), Polish (A2)