Феріде

FERIDE POLNA
PROFILE

Customer-focused and multilingual professional with experience in
retail, hospitality, and customer service. Skilled in building positive
customer relationships, resolving challenges, and delivering high-
quality service in fast-paced multicultural environments. Adaptable,
calm under pressure, and committed to creating exceptional
customer experiences.
CONTACT
WORK EXPERIENCE
[відкрити контакти](див. вище в блоці «контактна інформація»)
Tour Leader
[відкрити контакти](див. вище в блоці «контактна інформація») Akkord Tour – Lviv, Ukraine | Apr 2026 – current
Coordinated group travel and logistics.
Lviv, Ukraine
Assisted tourists and resolved issues professionally.
17.07.2002
Ensured a safe and positive travel experience.

SKILLS Sales Assistant | Visual Merchandiser
Zara, Inditex Group – Vienna, Austria | Aug 2024 – Aug 2025
Customer Service
Delivered excellent customer service and achieved sales goals.
Exellence
Maintained visual merchandising standards.
Professional Supported daily store operations in a fast-paced environment.
Communication Waitress | Hostess
Teamwork & Collaboration Roka Restaurant – Vienna, Austria | Feb 2024 – Jul 2024
Attention to Detail Welcomed guests and provided excellent customer service.
Adaptability & Flexibility Served food and beverages efficiently.

Problem Solving Worked as part of a fast-paced team.

Calm Under Pressure Customer Support Representative

Cultural Awareness Sure Lock & Key LLC – Lviv, Ukraine | May 2022 – Aug 2023
Assisted customers via phone and resolved inquiries.
Time Management
Handled complaints with empathy and professionalism.
LANGUAGES Provided effective solutions and maintained customer satisfaction.

EDUCATION
Ukrainian – Native
Russian – fluent German Language Course (B1) | Vienna, Austria
English – C1
Austrian Public Employment Service (AMS) | Dec 2025 – Mar 2026
Turkish – B2
Bachelor’s Degree in International Relations
German – B1
Ivan Franko National University of Lviv | Sep 2020 – Jun 2024