Мирослава

MYROSLAVA KLEBAN
Customer Service | Coordination | Administration

Lviv, Ukraine | [відкрити контакти](див. вище в блоці «контактна інформація») |[відкрити контакти](див. вище в блоці «контактна інформація»)

PROFESSIONAL SUMMARY
Detail-oriented and customer-focused professional with 7+ years of
experience in international companies, specializing in customer
service, administration, coordination, CRM systems, and processing
high volumes of requests. Experienced in working with customers
and internal teams, maintaining accurate records, monitoring
requests, coordinating changes, and following processes through to
completion.

Strong organizational and communication skills with a high level of
attention to detail and accuracy. Comfortable managing multiple
requests simultaneously, working with digital systems and
databases, and escalating issues when necessary. Fluent in
English and Polish, with Ukrainian as my native language.

CORE SKILLS
● Booking & Request Processing
● Customer Service & Communication
● Request Coordination & Follow-up
● Data Entry & Accuracy
● CRM Systems
● Monitoring & Status Updates
● Scheduling & Coordination
● Handling Changes & Cancellations
● Issue Escalation
● Documentation & Record Management
● B2B & B2C Communication
● Multitasking & Prioritization
● Attention to Detail

● Problem Solving
● Microsoft Office

PROFESSIONAL EXPERIENCE
Branch Operator — Nova Poshta
Sep 2025 – Aug 2026
● Processed a high volume of customer requests related to
postal and delivery services using internal systems.
● Communicated with customers and internal departments to
coordinate requests and resolve issues.
● Entered and processed information accurately while following
established procedures and service standards.
● Monitored the status of customer requests and followed up
with relevant departments when necessary.
● Assisted customers with changes, service-related questions,
and requests.
● Ensured accurate processing of shipment-related information
and documentation.
● Managed multiple requests simultaneously in a fast-paced
environment.
● Quickly adapted to changes in procedures and internal
workflows.

Office Manager — Pro Progressio, Poland
Apr 2022 – May 2025
● Managed and maintained CRM records and databases,
ensuring information was accurate and up to date.
● Processed incoming requests and coordinated follow-up with
relevant colleagues and external partners.
● Prepared reports, documentation, and databases with a strong
focus on accuracy.
● Coordinated meetings, conferences, schedules, and business
events.

● Communicated with business partners, government
institutions, and other stakeholders in English and Polish.
● Monitored ongoing tasks and followed up to ensure requests
were completed on time.
● Managed multiple priorities and deadlines simultaneously.
● Supported daily office operations and coordinated
administrative processes.

Customer Service Manager / Call Center Operator — Maxi Group
International
Nov 2019 – Feb 2022
● Processed customer requests and provided timely,
professional support.
● Communicated with customers to clarify requirements and
identify appropriate solutions.
● Maintained accurate customer information and interaction
records in CRM systems.
● Followed up on customer requests and coordinated solutions
when additional support was required.
● Escalated complex customer issues to the appropriate team
when necessary.
● Recommended products and services based on customer
needs and requirements.
● Managed multiple customer interactions and tasks while
maintaining a high standard of service.

HR Coordinator / HR Manager — Gold Info Temporary Employment Agency
Nov 2018 – May 2019
● Coordinated employment-related requests between clients,
employees, and internal teams.
● Prepared and maintained employment documentation and
records.
● Monitored administrative processes and followed up on
outstanding requests.

● Communicated with clients and partners regarding ongoing
processes and requirements.
● Coordinated employee accommodation and related
arrangements.
● Prepared payroll calculations and invoices with attention to
accuracy and deadlines.

Event Manager / Project Coordinator — Mirror Booking Agency
May 2016 – Oct 2018
● Coordinated schedules, teams, contractors, and event
logistics.
● Managed multiple bookings, arrangements, and deadlines
simultaneously.
● Communicated with artists, contractors, and partners to
confirm requirements and arrangements.
● Coordinated changes and resolved logistical issues when
plans changed.
● Followed up with stakeholders to ensure arrangements were
completed on time.

EDUCATION
Master’s Degree — Business Communication
SWPS University, Warsaw | 2014–2017

Bachelor’s Degree — English Philology
Lesya Ukrainka Eastern European National University, Lutsk |
2010–2014

LANGUAGES
● Ukrainian — Native
● English — Fluent
● Polish — Fluent

TECHNICAL SKILLS

CRM systems | Internal business systems | Microsoft Excel |
Microsoft Word | Microsoft Outlook | Microsoft PowerPoint | Data
entry & management | Digital databases