Нікіта

NIKITA OSTAPCHUK
CONTACTS PROFILE
Mob: Highly motivated IT graduate equipped with practical experience in system
[відкрити контакти](див. вище в блоці «контактна інформація») administration, cybersecurity, and customer support. Possessing a strong
Email: foundation in managing user access via Active Directory and a proven track
[відкрити контакти](див. вище в блоці «контактна інформація») record of resolving complex technical issues, driven by a genuine passion
Address: for helping people navigate technology. Currently advancing foundational
Kyiv, Ukraine networking expertise through the CompTIA Network+ certification,
demonstrating swift adaptability to new environments and a readiness to
contribute effectively to various entry-level IT and early-career
opportunities.
EDUCATION
Taras Shevchenko National WORK HISTORY
University of Kyiv F&B ASSISTANT - MODE CLUB, LONDON
September 2021 – June 2025 March 2026 - August 2026
Bachelor's Degree in Cybersecurity Delivered high-quality customer service and supported daily food and beverage
operations within a fast-paced hospitality environment.
Key Contributions:
CERTIFICATIONS
• Contributed to a record-breaking revenue shift during the UK heatwave by
• CompTIA Network+ - In progress managing high-volume customer orders and maintaining efficient service under
• IELTS Academic: 7.5 - CEFR C1 demanding conditions.
(March 2026) • Operated the point-of-sale (POS) system and provided immediate technical
troubleshooting for till malfunctions to minimize service disruptions.
• EY Cyber Consulting Bootcamp -
2024 CUSTOMER SUPPORT REPRESENTATIVE - SOPORTIO
• Cisco NetAcad CCNAv7: Intro to September 2025 – March 2026
Networks - 2024 Provided technical and billing support to customers by managing inquiries and
• Cisco NetAcad NDG Linux Essentials resolving disputes through the Zendesk platform. Managed payment
- 2023 orchestration and executed refunds using Solidgate, and clearly explained
• Cisco NetAcad IT Essentials - 2022 complex policies to help users navigate the platform.
Key Contributions:
• Cisco NetAcad Cybersecurity
• Troubleshot and resolved a double-subscription loophole by navigating an
Essentials - 2021
admin panel to fix price discrepancies between web and application
platforms.
KEY SKILLS
• Assisted users in resolving technical issues, including platform access and
• Operating Systems & account login difficulties.
Administration: Windows (10/11,
• Consistently achieved target KPIs while reducing average response times for
Server, Legacy), Linux (Ubuntu/Kali),
Active Directory, User Access customer inquiries.
Management. • Wrote clear, accessible responses to help users understand complex policies
• Networking & Security: Network and platform features.
Protocols & Configuration, Network
Analysis (Wireshark, Nmap), Intrusion VIRTUAL INFRASTRUCTURE ADMINISTRATOR - INDEPENDENT PROJECT
Detection (SNORT), Vulnerability June 2025 – September 2025
Management (Greenbone), SIEM Designed and deployed a comprehensive virtual infrastructure, which included
(Splunk, ELK Stack), Digital the setup of a Domain Controller and essential network services. Configured
Forensics, OSINT, Encryption network protocols to ensure stable connectivity and applied foundational
(Kleopatra).
cybersecurity principles to secure the environment.
• IT Support & Operations: Ticketing
Key Contributions:
Systems (Zendesk), Technical
• Established Active Directory services within the Domain Controller to
Troubleshooting, Customer Issue
simulate enterprise-grade user access and group policy management.
Resolution.
• Configured the ELK stack to effectively manage logs and monitor system
• Business Tools & Platforms: MS
per formance.
Office Suite, Zoho, Payment
Processing Systems (Solidgate). • Configured Greenbone for vulnerability scanning and management.
• Languages: English, Ukrainian, • Secured the virtualized network against common vulnerabilities utilizing
Russian. foundational cybersecurity principles.

CYBERSECURITY TRAINEE (SHORT-TERM WORK PLACEMENT) - CYBER
POLICE OF UKRAINE
March 2025 – May 2025
Completed a practical university placement within a real-world law enforcement
environment, deepening knowledge in OSINT analysis, digital hygiene, and
cyber threat assessment. Applied academic cybersecurity expertise to identify
and disrupt sources of information aggression through the national "BRAMA"
project, while supporting technical operations.
Key Contributions:
• Managed user access, accounts, and security permissions utilizing Active
Directory, and utilized specialized hardware/software solutions for digital
evidence collection.
• Conducted analytical monitoring of the information space using OSINT
methodologies to trace digital footprints and detect hostile psychological
operations (PsyOps).
• Actively participated in the "BRAMA" initiative to monitor, document,
systematize, and respond to cyber incidents and threats.
• Collaborated with operational officers to verify data credibility and configured
systems to ensure efficient data exchange for inter-agency cooperation.
AUTOMATION AND MANUAL QA ENGINEER - NDA
November 2022 – December 2023
Ensured software quality by developing automated test scripts and conducting
manual API testing using Postman. Integrated testing processes within CI/CD
pipelines and analyzed test cases to optimize overall test coverage.
Key Contributions:
• Developed and maintained robust automated test suites utilizing Playwright.
• Systematically identified, documented, and tracked software defects to
improve product stability.
• Executed automated tests via CI/CD pipelines and optimized test coverage
through detailed analysis.