Вячеслав

Summary
My objective is to leverage my experience as a NOC Engineer/Junior Linux System Administrator/Technical Support Engineer to contribute to a dynamic and successful company. I am skilled in managing and resolving security threat issues, as well as investigating and
mitigating abusive activities. I am dedicated to delivering exceptional service and collaborating effectively with
cross-functional teams to enhance network performance and security.

Experience
NOC Engineer (NOC/Escalations/Abuse Team/Junior Linux Sys Admin (CentOS), GeeksForLess
June 2019 – March 2024, Lviv

Performing technical analysis of issues and outages which may occure across customer enterprise networks. Responsible for troubleshooting/resolving issues and escalating them to higher level systems administrators and network engineers; dealing with customer cases (tickets) mostly bended with email & web issues (spam filters modification; IP blacklisting/whitelisting; etc.), Monitoring and fixing some of Nagios Alerts with root access to affected servers.

Buyer Support Service Specialist, NBS Lviv (Nestle)
April 2019 – June 2019, Lviv

Dealing with buyer operations for Nestle factories around the world; checking and correcting supplies orders. Communication with suppliers.

Post-sales manager, Tickets UA
Mar 2017 – Aug 2018, Lviv

Supporting clients all over the world connected with voluntary changes in air tickets.

Web UI/UX Designer, Betedo
Nov 2015 – Nov 2016, Lviv
Junior graphic/web designer at small outsourcing agency. Was responsible for creating sketches, wireframes and visual concepts of websites, etc. Also was involved in communication with clients.

Education
Food Technologies, Lviv Institute of Economy & Tourism
2010 – 2015
Complete high education (specialist)

Lviv Law Gymnasium

2000 – 2010
High school diploma with distinction.
Languages
English Upper Intermediate (B2);

Ukrainian Native;

Skills
Jira, Confluence, Nagios, Linux, Networking Basics, Bash, SQL Basics, API Basics, MS Excel, MS Office;
Soft Skills
Quick Learner, Detail-Oriented, Team Player, Adaptable