Тетяна

TETIANA KOSTIUK
DISPATCHER / CUSTOMER OPERATIONS SPECIALIST
Kyiv, Ukraine • English C1 • Full-time
International Economics • Customer Service • Account Management • Coordination

PROFESSIONAL PROFILE
Organized and detail-oriented professional with 21+ years of experience in communication, coordination, customer service and administration, plus a Master’s degree in International Economics. Additional experience in international Customer Guidance, Account Management and Sales. Advanced English, confident PC skills, strong problem-solving ability and a high sense of responsibility. Seeking to develop a career in US transportation dispatching.
CORE SKILLS
• Customer Service & Client Communication
• Coordination & Scheduling
• Account Management & Sales
• Problem Solving & Troubleshooting
• Multitasking & Prioritization
• Attention to Detail
• Time Management & Urgency
• Documentation & Data Accuracy
• MS Office / Google Workspace
• Zoom / Teams / Slack
PROFESSIONAL EXPERIENCE
Customer Guidance Specialist / Account & Sales Manager | International Company — Confidential
6 months
• Communicated with international clients in English and provided timely customer support and guidance.
• Managed client follow-ups, customer information and multiple priorities in a fast-paced environment.
• Handled questions and objections, resolved issues and coordinated communication with internal teams.
• Maintained accurate records and worked to procedures, targets and deadlines.
Senior Lecturer / English & Business English | Department of Foreign Languages and Intercultural Communication
21+ years
• Coordinated multiple groups, schedules, deadlines and academic processes simultaneously.
• Prepared and maintained extensive documentation and professional correspondence with high accuracy.
• Communicated daily with students, colleagues and administration and resolved organizational issues.
• Adapted plans to changing circumstances while maintaining deadlines and service quality.
Legal / Administrative Experience
Contracts, official documentation, correspondence and communication with institutions/departments.
EDUCATION
Kyiv National Economic University named after Vadym Hetman — Master’s Degree, International Economics
National Pedagogical University named after Dragomanov — English Language and Foreign Literature
LANGUAGES & TECHNOLOGY
English — C1 Advanced | Ukrainian — Native | Russian — Fluent
MS Office • Google Workspace • Zoom • MS Teams • Slack • Trello • Asana • Jira • Confluence • Notion