Мар'ян

Marian Zaiachuk Customer Support Specialist

CONTACT Phone: [відкрити контакти](див. вище в блоці «контактна інформація») Address: Ivano-Frankivsk, Ukraine | Remote
Email: LinkedIn: [відкрити контакти](див. вище в блоці «контактна інформація»)
[відкрити контакти](див. вище в блоці «контактна інформація») zaiachuk-531994306/

PROFESSIONAL Tech-savvy Computer Science student with a strong background in AI tools, system
SUMMARY troubleshooting, and Python development. Detail-oriented and highly organized, with
experience handling client-facing communication and resolving issues in fast-paced
environments. Skilled in prompt engineering and utilizing LLMs to optimize workflows.
Eager to apply technical expertise and empathetic problem-solving skills to the
Customer Support Specialist role. Fully available for US time zone shifts
CORE SKILLS

Customer Support: Ticket Resolution, Empathy & De-escalation, Problem-Solving,
CRM Logic, Fast & Accurate Typing.
AI & Technical: Prompt Engineering, ChatGPT / OpenAI API, Gemini, Claude, Local
LLMs (Ollama, WebUI), Python, SQL, PC Hardware & OS Troubleshooting.
Soft Skills: Time Management, Self-Organization, Stress Resistance, Fast Learner.
Languages: English (Upper-Intermediate / B2), Ukrainian (Native).

PROJECTS & EXPERIENCE
AI Telegram Bot Developer (Personal Project)
Developed and deployed a custom Telegram bot using Python, Aiogram
framework, and OpenAI API integrations.
Applied advanced prompt engineering to ensure accurate, context-aware, and
polite AI responses to user queries.
Managed system architecture and debugged API connections to maintain high
uptime during the testing phase.

Customer Delivery Specialist | Glovo, Ivano-Frankivsk
Manage time-sensitive orders, consistently meeting strict deadlines in a dynamic,
fast-paced environment.
Communicate directly with clients and support teams to resolve address issues
and ensure high customer satisfaction rates.
Develop strong self-organization and stress resistance under varying workloads.

Customer Service & Print Operations Specialist | Digital Print Center, Kolomyia
Handled inbound and outbound customer calls and emails, providing detailed
consultations on print specifications, pricing, and order statuses.
Managed order lifecycles from initial customer inquiry to production and delivery,
resolving customer issues and change requests in a timely manner.
Assisted clients with pre-press file requirements, ensuring layout accuracy, color
profiles, and technical compliance before printing.
Communicated with customers to address complaints and de-escalate sensitive
situations, consistently maintaining high satisfaction ratings.

EDUCATION Vasyl Stefanyk Precarpathian National University, Ivano-Frankivsk | Sep 2025 – Present
Bachelor of Computer Science
Relevant Coursework: Database Design (SQL), Programming
(C++, Python), Algorithms and Logic.
Consistently applying analytical thinking and problem-
solving methodologies to complex technical assignments.

CERTIFICATES
Manage GA4 Data and Learn to Read Google Analytics
Reports Certification

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