Андрій

Andrii Bohun
Personal / Operation Administrator

[відкрити контакти](див. вище в блоці «контактна інформація») | [відкрити контакти](див. вище в блоці «контактна інформація»)
Telegram: @wsqqf

PROFILE

Sales, customer service and operations professional with over eight years of experience
working with people, sales and business processes. Experienced across the customer journey,
from handling incoming inquiries and negotiations to coordinating staff, monitoring payments
and completing orders. Handled a high volume of customer contacts, up to 500+ per day,
primarily through chats and messengers.

Worked in retail and wholesale sales, developed new sales channels, negotiated with customers
and partners, coordinated contractors and collaborated with marketing and operations teams.

Accustomed to working independently, making quick decisions and taking responsibility for
results throughout the workflow. Practical experience coordinating staff, monitoring assigned
tasks and resolving unusual and contentious situations.

SKILLS

Sales and negotiation; customer service; public presentations; ownership and accountability;
conflict resolution; databases; financial planning and analysis; inventory management;
corporate email; critical thinking; communication; self-organization; teamwork; quality control;
data processing; ERP and CRM systems; adaptability; report preparation.

LANGUAGES

Ukrainian; Russian; English.

WORK EXPERIENCE

Market Administrator
Omer Partners | Remote | Apr 2017 - Nov 2020

Managed the full operations of an electronics store, from receiving, recording and storing
products to selling them to end customers through wholesale and retail channels.

Worked with electronics purchased through eBay and other international marketplaces and
organized their resale in Ukraine through existing and new sales channels.

Processed sales and orders through OLX, Prom.ua, Telegram, Rozetka and other online
platforms, ensuring timely communication and order fulfillment.

• Daily handled a high volume of inquiries, including 100-500+ customer contacts, primarily
through chats and messengers.

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• Advised customers on product specifications, contents, condition and features, helping them
select suitable options for their needs and budget.
• Supported customers through every stage of a transaction, from first inquiry and
consultation to order placement, delivery arrangements and confirmation of receipt.
• Promptly addressed issues and disputes involving orders, deliveries, product contents,
payments and service.
• Independently decided when individual discounts were appropriate, considering the
customer situation, competitor activity and actual product margin while protecting
profitability.
• Monitored pricing and margins by analyzing purchase cost, logistics expenses and final
selling price to maintain target profit levels.
• Coordinated couriers and order deliveries, monitored agreements and processed
settlements and payments.
• Tracked courier wages, verified completed deliveries and calculated payments.
• Maintained internal accounting and operating records, monitoring cash flow, expenses,
revenue and sales results across channels.
• Built and maintained a customer database with purchase histories and interaction records to
support repeat sales.
• Analyzed demand, customer behavior and sales-channel performance and used the findings
to adjust sales approaches.
• Independently identified new channels and points of sale, approached potential partners and
negotiated cooperation terms.
• Negotiated prices, volumes, supply formats and terms with prospective wholesale buyers
and partners.
• Worked with retail and wholesale customers in parallel, adapting sales terms and
communication to each format.
• Balanced sales volume, response speed and profitability without unnecessarily reducing
margins to increase transaction counts.
Core competencies: sales and negotiation; customer service; high-volume inquiry handling;
OLX, Prom.ua, Rozetka and Telegram; wholesale and retail sales; pricing and margin control;
courier coordination and payroll calculation; customer database management; operational and
financial records; new channel and partner development.

Responsibilities

• Resolved order disputes and claims.
• Managed assortment and kept products current across online and offline storefronts.
• Analyzed sales by category and proposed improvements to the product mix.
• Monitored stock availability and placed supplier orders.
• Created, updated and corrected product records in internal systems.
• Prepared weekly and monthly reports on key marketplace metrics.
• Worked with suppliers on commercial terms, documents and delivery schedules.
• Kept marketplace reference data, rules and procedures up to date.

2

Customer Service and Operations Coordinator
Global Tour's Inc. | Remote | Feb 2021 - Nov 2022

Worked in customer service and operations, managing incoming leads, customer
communication, deal negotiation and follow-up, financial settlements and staff coordination at
the same time.

The role required rapid assessment of a large number of inquiries: identifying genuine
customers, filtering out irrelevant or potentially problematic contacts, understanding customer
needs and turning qualified inquiries into actual arrangements.

Independently negotiated prices, terms and meeting formats, agreed on additional services and
resolved unusual situations while retaining customers, protecting commercial terms and
minimizing risks.

A separate part of the role involved daily coordination of models: monitoring schedules and
availability, staying in contact during off-site meetings, solving organizational issues and
responding to unforeseen events. Staff communication and emotional support in difficult work
situations were also important.

Also handled cash settlements, payment checks and internal records. The position required
quick responses, confidentiality, negotiation skills, resilience under pressure and the ability to
manage several processes at once.

Main responsibilities and competencies:

• Processed and initially qualified incoming inquiries and leads, assessing customer intent,
quality and potential value.
• Supported customers from first contact to completion, communicating promptly and
monitoring agreed terms.
• Identified potentially problematic or inappropriate customers, assessed risks and prevented
disputes.
• Negotiated pricing, terms, meeting format and time, and additional services.
• Handled objections and unusual situations, finding compromises that protected commercial
value and customer loyalty.
• Managed cash settlements, monitored payments and kept internal transaction records.
• Coordinated staff throughout the day, monitoring status, availability and scheduled
meetings.
• Coordinated off-site meetings, monitored commitments and responded promptly to
unexpected situations.
• Maintained regular communication with staff, resolved organizational matters and supported
a comfortable working environment.
• Provided psychological and emotional support to employees in difficult or contentious
situations.
• Maintained internal records of customers, arrangements, payments, schedules and current
issues.
• Worked under heavy workload while managing many communications, customers and
operational processes concurrently.

3

• Protected the confidentiality of customer and internal information.
• Responded to customer requests by phone, email and messenger.
• Prepared, agreed and issued commercial proposals and invoices.
• Updated customer records in a CRM system and logged all contacts.
• Resolved conflicts and claims and sought mutually acceptable solutions.

Owner’s Assistant / Operations Manager
Pakhar & Partners | Remote | Jan 2023 - Sep 2026

Worked directly with the owner of field-service teams delivering a range of on-site jobs. In
practice, served as operations and customer manager: received and processed inquiries,
negotiated with customers, agreed on order terms and deadlines, and coordinated customers,
contractors, suppliers and internal teams.

The role required near-round-the-clock availability and rapid responses to new requests.
Assessed customer needs, clarified details, checked feasibility and timelines, agreed on pricing
and followed orders through to completion.

Managed customer communication in difficult and contentious situations. When delays,
changed terms or claims arose, found solutions that preserved customer relationships,
considered contractor capacity and minimized financial and reputational losses.

Worked with suppliers of required materials and kept information on the feasibility of individual
orders current.

Managed the company’s Telegram channel, publishing customer reviews, completed work and
service updates. Organized promotional campaigns, including special offers and giveaways, to
increase audience engagement and attract new customers.

Collaborated regularly with the marketing team, traffic acquisition specialists and an SMM
specialist, as well as the manager who coordinated foremen and independent contractors.

Obtained up-to-date information on team workloads, contractor availability, job requirements
and possible completion dates, then used it in customer negotiations and tailored proposals.

Acted as the link between customers, contractors, suppliers and internal teams to keep orders
moving from first inquiry to completion.

Main responsibilities and competencies:

• Processed and qualified incoming inquiries.
• Negotiated price, terms and deadlines with customers.
• Supported customers from first contact through order completion.
• Coordinated orders between customers and contractors.
• Monitored current deadlines and the feasibility of work.
• Communicated with foremen, crews and self-employed specialists.
• Worked with suppliers of raw materials and other supplies.
• Resolved conflicts and unusual situations.
• Handled negative reviews and customer complaints.

4

• Found compromises that considered the interests of all parties.
• Managed and developed the company Telegram channel.
• Prepared and published reviews, completed-work results and promotional material.
• Organized promotions, contests and giveaways.
• Worked with marketing, traffic acquisition and SMM specialists.
• Shared operational information promptly across departments and with management.
• Worked under heavy workload and with continuous availability.
• Prioritized many concurrent inquiries and operational issues.
• Maintained high-quality communication and customer relationships.

EDUCATION

Certificate of Basic Secondary Education
Sumy General Secondary School No. 10 | Sumy | 2018

Certificate of Complete General Secondary Education
SKZhD NUKhT | Sumy | 2020
Specialization: Computer Science

Professional Junior Bachelor’s Diploma
Putyvl Professional College of Sumy National Agrarian University | 2022
Specialization: Accounting and Taxation

CONTACT

Telegram: @wsqqf

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