Viktor Ветеран

VIKTOR SAVYTSKYI
L2 Technical Support Engineer · Application Support
Cherkasy, Ukraine · Open to remote · [відкрити контакти](див. вище в блоці «контактна інформація») · [відкрити контакти](див. вище в блоці «контактна інформація») · Telegram: @ViktorSavytskyi ·
[відкрити контакти](див. вище в блоці «контактна інформація»)

SUMMARY
Technical specialist with 4 years of commercial experience developing and supporting production iOS applications.
Experienced in investigating production issues, root cause analysis, working with logs, crash reporting, analytics and
REST APIs, and resolving issues together with backend, Android and web teams. Significantly reduced user complaints
for two production apps. Previously spent nearly 5 years in public finance as a Chief Economist, focused on data
analysis, reporting and verifying documents against formal requirements.
CORE SKILLS
Troubleshooting: root cause analysis, bug reproduction, crash and log analysis, issue escalation and resolution
APIs & Networking: REST API, JWT authentication, WebSocket, Postman (API testing with environments and requests)
Monitoring & Analytics: Firebase Crashlytics, Firebase Analytics, Remote Config, Mixpanel, Sentry
Tools: Jira, Git, Xcode, App Store Connect, TestFlight
Data Analysis & Reporting: complex calculations, reports and presentations in MS Excel and PowerPoint
Written Communication: tickets and bug reports, replies to App Store user reviews, business correspondence
Technical background: Swift, iOS (UIKit, SwiftUI), mobile app architecture, app signing and certificates
EXPERIENCE
iOS Developer · Jun 2022 – Aug 2026
McLaut (Nov 2023 – Aug 2026) · Müller-BBM Industry Solutions, part-time (Apr 2024 – Sep 2024) · Ekreative (Jul 2023 –
Sep 2023) · Forest Soft (Jun 2022 – Mar 2023)
• Supported 4 production apps at McLaut as the only iOS developer: gas station loyalty and payments, ISP account
management and remote gate control.
• Investigated and resolved production issues, including crashes, push notification failures and server communication
problems, using Crashlytics, application logs and analytics.
• Monitored App Store user reviews, replied with recommendations and turned reported problems into tickets and fixes.
• Tested and debugged REST APIs in Postman using backend-provided environments; created new requests based on
backend specifications.
• Reworked application logging and integrated crash reporting and analytics (Firebase Crashlytics, Analytics, Mixpanel,
Sentry).
• Worked with backend, Android, web and design teams to resolve issues; clarified requirements with Project Managers.
• Managed releases and configuration: App Store Connect, TestFlight, App Review rejections, app signing and
certificates, Firebase Remote Config.
• Refactored two inherited legacy apps to a structured, maintainable codebase.
Key achievement: significantly reduced user complaints for McLaut Internet and McLaut Gate through refactoring, bug
fixes and regular updates.
Chief Economist — Financial Policy Department, Cherkasy City Council · Oct 2016 – Jun 2021
• Worked daily with specialized budget management software used by local government.
• Analyzed data and built complex calculations, reports and presentations in MS Excel and PowerPoint.
• Reviewed local programs for accuracy of economic indicators, consistency with previous years' data and legal
compliance.
• Checked documents daily for compliance with legislative requirements.
• Conducted inspections of subordinate budget institutions; acted as a supervisory body over another department.
• Planned budget allocations for the next year and monitored spending during current budget periods.
• Handled business correspondence with main budget fund administrators: remarks, requests and notifications.
• Prepared reports at the request of senior management.
EDUCATION
Law — National University “Odesa Law Academy” (Cherkasy branch) · 2017 – 2020
Master's degree, Finance and Credit — Cherkasy State Technological University · 2013 – 2016
iOS Development Course — Triare Systems · Sep 2021 – May 2022
LANGUAGES
English — B1 · Ukrainian — Native
OTHER EXPERIENCE
Service in the Armed Forces of Ukraine · Mar 2022 – Jun 2022