Софія

Tkachuk Sofiia
Customer Support Specialist /
Junior Support Agent

CONTACT: ABOUT ME:
Empathic and detail-oriented Customer Support Specialist
[відкрити контакти](див. вище в блоці «контактна інформація»)
with a strong foundation in Psychology. Possess exceptional
[відкрити контакти](див. вище в блоці «контактна інформація»)
interpersonal skills, including active listening, emotional
Lviv,Ukraine
intelligence, and conflict de-escalation. Adept at finding quick
solutions to complex client requests, managing high-stress
SKILLS: situations, and maintaining a polite tone. Fluent in English and
fast to adapt to new workflows, driven to turn every user
Customer Care & Empathy
interaction into a positive experience.
Written Communication
Conflict Resolution EXPERIENCE:
Problem Solving
WAITER
SALES ASSITANT
Fast Learner & Adaptable
Attention to Detail CUSTOMER SUPPORT & SALES SPECIALIST |
Time Management [MAY 2026- AUGUST 2026]
Teamwork & Collaboration Local E-Commerce Brand (Handbags & Accessories)

Handled customer inquiries in Direct and messaging
EDUCATION: apps with a focus on clear, polite, and well-
LVIV POLYTECHNIC NATIONAL
structured written communication.
UNIVERSITY
2022-2026 Assisted customers with product recommendations,
Bachelor’s Degree in Psychology order tracking, and detailed item specifications.
[2026 – Present]
Resolved customer concerns and managed returns.
Master’s Degree in Psychology
Maintained high attention to detail when processing
orders and coordinating delivery information.
LANGUAGE:
Analyzed customer feedback to identify common
English
Ukrainian
issues and help improve service quality.