Mario

Mario Gerardo Soberanis Ramones
Personal Injury, investigator and claims specialist
Monterrey, México | LinkedIn | [відкрити контакти](див. вище в блоці «контактна інформація») | [відкрити контакти](див. вище в блоці «контактна інформація»)

EXPERIENCE

Oracle Law Firm Remote, based in Costa Mesa, CA
Legal Assistant and Medical Records Requestor September 2025 - Present

• Requested and obtained medical records, billing records, and supporting documentation for personal injury
cases as well as setting up case files from intake.
• Managed medical records retrieval process, ensuring timely follow-up and retrieval with healthcare providers
and lien providers
• Maintained and updated case management systems, legal files, and client documentation with accuracy.
• Reviewed medical records for completeness, identifying missing documents, and treatment information.
• Prepared and processed HIPAA authorizations, record requests, and legal correspondence.
• Communicated with health insurance providers and medical providers to facilitate case progression.
• Assisted attorneys and case managers with case preparation and retrieval of documentation.
• Organized and analyzed medical evidence, treatment records, and all billing summaries for PI claims.
• Provided administrative and legal support for pre-litigation matters.
• Handled Preservation of Evidence letters, requests from police departments and the DMV.

Farahi Law Firm Remote, based in Los Angeles
Property Damage and Investigations Team Lead March 2024 – September 2025

• Directed and worked on the full lifecycle of property damage claims, from intake through final resolution,
ensuring compliance with California insurance and DMV requirements.
• Conducted in-depth liability investigations, analyzing collision reports, witness statements, traffic light
sequence, 911 call logs, CAD logs and all accident evidence to support both property damage and personal
injury claims.
• Negotiated with insurance carriers on total loss valuations, repair costs, rental reimbursements, and loss of use
damages, consistently achieving favorable client outcomes and fostered strong working relationships with body
shops, rental agencies, and tow yards to expedite evidence collection and claim resolution.
• Oversaw timely preparation and submission of multiple DMV forms, accident reports and other statutory filings
to safeguard client rights.
• Developed standardized procedures and trained legal assistants, improving results across the property damage
team.
• Designed and maintained advanced reporting systems within Filevine, providing case metrics, workload
analyses, and performance insights to senior management to support strategic decision-making and
administrative oversight.
• Produced comprehensive investigative reports for cases to overturn liability acquiring and using all available
arguments for pre-litigation phase.

Farahi Law Firm Remote, based in Los Angeles
Property Damage and Investigations Team Lead March 2024 – September 2025

• Directed and worked on the full lifecycle of property damage claims, from intake through final resolution,
ensuring compliance with California insurance and DMV requirements.
• Conducted in-depth liability investigations, analyzing collision reports, witness statements, traffic light
sequence, 911 call logs, CAD logs and all accident evidence to support both property damage and personal
injury claims.
• Negotiated with insurance carriers on total loss valuations, repair costs, rental reimbursements, and loss of use
damages, consistently achieving favorable client outcomes and fostered strong working relationships with body
shops, rental agencies, and tow yards to expedite evidence collection and claim resolution.

• Oversaw timely preparation and submission of multiple DMV forms, accident reports and other statutory filings
to safeguard client rights.
• Developed standardized procedures and trained legal assistants, improving results across the property damage
team.
• Designed and maintained advanced reporting systems within Filevine, providing case metrics, workload
analyses, and performance insights to senior management to support strategic decision-making and
administrative oversight.
• Produced comprehensive investigative reports for cases to overturn liability acquiring and using all available
arguments for pre-litigation phase.

Apptegy Monterrey MX, based in Little Rock AR
Content Migrator Feb 2022 – Feb 2024
• Work quickly and efficiently while keeping quality and design in mind.
• Help schools improve their image and branding by migrating content from existing websites to a new CMS and
new websites.
• Use of spreadsheets to track content, changes, notes and other details to provide feedback to clients.
• Use HTML tools to make changes to content and improve content layout.

Centris Information Services / SafeAuto Insurance Monterrey MX, based in Columbus OH
Customer Service Agent Feb 2019 - May 2019
• Assisted customers with their insurance policies, billing questions, and technical support, ensuring a positive
customer experience.
• Answered incoming customer calls promptly and professionally, providing exceptional customer service and
resolving inquiries or issues in a courteous and efficient manner.

Quality Auditor for Sales Department May 2019 - Jan 2020
• Assist Instacart employees in their delivery routes through Instacart system and Zendesk software.
• Provided bonus compensations to delivery drivers according to their route and waiting time.
• Contacted clients by phone call to ask authorization for the delivery of their orders.

Auto Insurance Claims Adjuster Jan 2020 - Feb 2022
• Conducted thorough investigations of auto insurance claims to determine coverage, liability, and settlement
options.
• Interviewed claimants, witnesses, and involved parties to gather relevant information and assess the
circumstances surrounding the claim.
• Assessed damages to vehicles and property, utilizing photos, repair estimates, and expert opinions to evaluate
the extent of loss and determine the appropriate claim settlement amount.
• Reviewed policy terms and conditions to determine coverage eligibility and applicability to the claim.
• Evaluated accident reports, police statements, and medical records to establish the facts and determine liability
in auto insurance claims.
• Communicated with policyholders, claimants, and other relevant parties to gather additional information,
provide claim status updates, and address any concerns or questions.
• Negotiated claim settlements with policyholders, claimants, and third-party representatives, aiming for fair and
reasonable resolutions within policy guidelines and legal requirements.
• Prepared and presented detailed claim reports, including findings, analysis, and recommendations, to internal
stakeholders and management.
• Collaborated with legal counsel, investigators, and experts, as necessary, to gather additional evidence, evaluate
liability, and defend against fraudulent claims.

EDUCATION

Universidad Autónoma de Nuevo León Monterrey, N. L., México
Bachelor’s Degree in Industrial Engineering (3 semesters) 2018 - 2020
Learned on several topics of engineering and Management

Universidad Nacional Autónoma de México Mexico City, México (Remote)
Bachelor’s Degree in Computer Science (4 semesters) 2020-2022
Learned on several topics of engineering, math, coding and Management

SKILLS & INTEREST

Soft Skills: Customer Service, Fast Learner, Team player, Problem-solving, Effective Communication, Critical
Thinking, Detail Oriented, Adaptability, Decision Making.

Hard Skills: Microsoft Office: Word, Power Point, Excel. MS Teams. Zoom. Outlook. Gmail. Slack. File

Technical Skills:
• Filevine reporting and workflow customization; case tracking and task management.
• Online DMV platforms, insurance carrier portals, and regulatory filing tools.
• Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Expense tracking, and settlement disbursement support.
• Professional client correspondence, interdepartmental reporting, and coordination with attorneys.

Software & Platforms:
• Filevine / Vinesign
• RingCentral / Slack
• Google Workspace tools and Microsoft Office Suite
• ZohoOne / Zoho CRM
• LexisNexis

Languages:
• Spanish (Native)

• Ukrainian (A2-B1)

• English (Fluent - Native)

Interests:
• Meditation
• Travel
• Rock Climbing