Назарій

Nazar Mamchuk
Customer Support Engineer
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PROFILE
Customer Support Engineer with 5+ years of experience across customer service, technical support, and
lead generation. Skilled at resolving client issues quickly, communicating clearly across channels, and using
technical know-how to improve support processes. Recently completed QA Engineer and QA Automation
training and is keen to grow into a quality-assurance-focused support role. Reliable team player committed
to high client satisfaction and continuous improvement.

KEY SKILLS
• Customer service & client relations
• Technical & application support
• Clear written & verbal communication
• Issue triage & troubleshooting
• Process & workflow improvement
• QA fundamentals & test automation
• Lead generation & CRM tools
• Strong computer literacy

EMPLOYMENT HISTORY
Customer Support Engineer May 2025 – Present
Plarium
• Provide first- and second-line support to players and clients, resolving technical and account issues
promptly.
• Diagnose, reproduce, and escalate bugs, working with technical teams to deliver clear, timely
resolutions.
• Maintain high customer-satisfaction standards while handling a steady volume of support requests.
Customer Support Nov 2021 – May 2025
TestPro
• Handled customer inquiries across multiple channels, ensuring fast and accurate responses.
• Resolved product and service issues, escalating complex cases and following them through to closure.
• Suggested improvements to support workflows that helped streamline response handling.
Lead Generation Manager Aug 2024 – Dec 2024
Fooror
• Identified and qualified prospective clients, building and maintaining targeted lead lists.
• Conducted outreach and managed pipeline data to support sales conversion efforts.
Lead Generation Manager Oct 2021 – Sep 2022
Intenos
• Researched and generated qualified leads to support business development goals.
• Tracked outreach activity and managed prospect records to keep the pipeline organized.
Customer Service Representative Jan 2021 – Nov 2021
Namecheap

• Assisted customers with domain, hosting, and account questions via live channels.
• Delivered friendly, accurate support and helped maintain strong customer satisfaction.

PROFESSIONAL DEVELOPMENT
QA Automation Sep 2024 – Feb 2025
TestPro — Certificate course
QA Engineer Apr 2024 – Sep 2024
TestPro — Certificate course

EDUCATION
Master's Degree Sep 2017 – Dec 2022
IFNTUOG — Ivano-Frankivsk National Technical University of Oil and Gas