Cynthia

CHUKWU CYNTHIA OLUCHUKWU
Customer Support Representative | Healthcare Support | Administrative Assistance | Digital Documentation
| Client Communication
Lagos, Nigeria | Phone: [відкрити контакти](див. вище в блоці «контактна інформація»)(Mobile, WhatsApp, Telegram) | Email: [відкрити контакти](див. вище в блоці «контактна інформація») |
LinkedIn: Cynthia Chukwu

PROFESSIONAL SUMMARY
Customer-focused healthcare professional with a Bachelor of Medical Laboratory Science degree and experience
communicating with patients and colleagues, explaining procedures, maintaining accurate records, and handling
confidential information. Skilled in handing patient enquiries, maintaining accurate information, using EMR/LIMS
systems, and building positive customer relationships.
Detail-oriented, adaptable, and committed to delivering efficient, professional support in remote and healthcare
environment.

CORE SKILLS
• Customer communication and service-minded support • Active listening, empathy, and clear explanations
• Enquiry handling and appropriate escalation • Problem-solving and attention to detail
• Accurate data entry and digital record keeping • EMR and LIMS documentation
• Confidentiality and responsible handling of sensitive • Microsoft Word, Excel, and Google Docs
information
• Team collaboration and time management • Adaptability and learning new CRM/help-desk platforms

WORK EXPERIENCE
Medical Laboratory Scientist | Oxford Healthplus Hospitals, Lagos, Nigeria
August 2026 – Present
● Communicate with patients and healthcare colleagues in a professional, respectful manner to support smooth service
delivery.
● Explain laboratory procedures and preparation instructions in clear, accessible language, checking understanding where
appropriate.
● Record and manage patient and laboratory information accurately using electronic documentation systems.
● Handle confidential patient information discreetly and follow established procedures for information management.
● Coordinate with colleagues and direct questions to the appropriate person when an enquiry requires further assistance.

Medical Laboratory Science Intern | Nnamdi Azikiwe University Teaching Hospital (NAUTH), Nnewi, Nigeria
June 2025 – June 2026
● Supported patient-facing services by communicating clearly about specimen collection and preparation requirements.

● Worked with healthcare professionals across a clinical environment, using tact, teamwork, and professional
communication.
● Maintained accurate laboratory records and followed documentation, quality, and confidentiality procedures.
● Used laboratory systems and digital tools to support information management and workflow coordination.
● Helped explain practical procedures to students and junior trainees during relevant laboratory activities.

Salesperson / Customer Service Assistant |Bolingo Company |Lagos, Nigeria
October 2015 - December 2017

● Attended to customers professionally, responded to enquiries, and provided helpful information about products.
● Communicated with customers through text messages to follow up on enquiries, confirm details, and maintain good
customer relationships.
● Assisted customers in selecting suitable products based on their needs and preferences.
● Handled customer requests and concerns politely, ensuring a positive shopping experience.
● Supported sales activities by explaining product features, providing recommendations, and helping customers make
purchasing decisions.
● Built positive relationships with customers through effective communication, patience, and attentive service.
● Assisted with daily sales activities and maintained accurate records of customer transactions where required.

EDUCATION AND CERTIFICATIONS
Bachelor of Medical Laboratory Science (B.MLS): Nnamdi Azikiwe University, Nigeria | Completed December 2023 |
Second Class Upper Division
Professional Registration: Medical Laboratory Science Council of Nigeria (MLSCN) registration and induction, November
2024
Technical Tools: Electronic Medical Records (EMR), Laboratory Information Management Systems (LIMS), Microsoft
Office, Google Docs

REMOTE JOB TRAINING
Remote Job Readiness & International Job Search
October 2026 – November 2026

Completed an intensive, hands-on training program covering essential skills for securing and succeeding in remote and
international roles, including:

Developing ATS-friendly resumes and CVs tailored to international hiring standards.
Mastering job search strategies, online job platforms, and targeted applications.
Preparing for interviews through professional self-introductions, mock interviews, and effective response techniques.
Writing compelling cover letters, professional emails, and job application messages.
Developing customer service, communication, problem-solving, and customer engagement skills.
Using Google Docs, and digital documentation tools for remote collaboration.
Optimizing LinkedIn profiles and building a professional online presence.
Strengthening time management, organization, productivity, and independent working skills.

HOBBIES AND INTERESTS
Reading and continuous learning; learning digital tools; helping others understand information; teamwork and problem-solving.

REFERENCES

Ms. Bisola Ehi Ogolowa

CEO, SBridge Core Global

Phone: [відкрити контакти](див. вище в блоці «контактна інформація»)

WhatsApp & Viber: [відкрити контакти](див. вище в блоці «контактна інформація»)

Telegram: [відкрити контакти](див. вище в блоці «контактна інформація»)

Email: [відкрити контакти](див. вище в блоці «контактна інформація»)