Heorhii

Heorhii Kosheliev
Analyst · Research, Verification and Risk

PROFESSIONAL SUMMARY

Analyst with a background in international information, OSINT-based identity verification
and fraud-risk checks, and high-pressure incident work in cybersecurity support.
Experienced in researching sources, cross-referencing data to detect inconsistencies and
red flags, documenting findings in structured reports and escalating issues. Reviewed legal,
financial and contractual documents for a CEO. Motivated to build a career in AML, KYC
CONTACT
and financial crime prevention.
Lviv, Ukraine
[відкрити контакти](див. вище в блоці «контактна інформація») EXPERIENCE
[відкрити контакти](див. вище в блоці «контактна інформація»)
276a25291 Research Associate Jun – Sep 2026
Toronto Metropolitan University (Mitacs), Canada · remote
RESEARCH & INVESTIGATION
Conducted systematic literature reviews on AI in Occupational Health and Safety to
OSINT · Identity verification · identify gaps in prevention frameworks
Background checks · Public registries · Analyzed workplace accident reports to extract and categorize hazards and root causes
Adverse information · Digital footprint for risk modeling
analysis Authored the Literature Review and Methodology sections of a peer-reviewed paper
Extracted, cleaned and quality-checked data from unstructured PDF reports for LLM
RISK & COMPLIANCE
training
Fraud-risk checks · Red-flag detection · Validated LLM outputs on complex incident narratives to improve accuracy
Data privacy compliance · Procedures
and policies · Escalation management OSINT Analyst Student Intern Apr – May 2026
Center for Information and Communication Management, Lviv
ANALYSIS & REPORTING
Conducted fraud-risk checks and identity verification using open-source data, public
Qualitative and quantitative analysis · registries and digital footprints
Root-cause analysis · Analytical reports
Cross-referenced names, phone numbers and usernames across sources to detect
· Case documentation · Technical
inconsistencies and flag anomalies
writing
Verified accuracy before reporting while working with large data volumes under time
TOOLS constraints
Systematized findings into structured reports for risk assessment and security
Zendesk · Jira · Freshdesk (familiarity)
verification
· SQL (basic) · Data extraction and
cleaning Nov 2025 – Mar 2026
Customer Support Manager
CyberCare, Lviv
SOFT SKILLS
Resolved technical, payment, billing and subscription incidents for cybersecurity
Attention to detail · Critical thinking ·
products via Zendesk, following data privacy regulations
Deadlines and priorities · Cross-
Identified suspected fraud cases (subscription abuse, theft), gathered evidence,
functional and cross-cultural
prepared reports and submitted verification requests via Jira to the fraud-review
communication
department; escalated selected cases to managers
Met strict SLAs (1-minute chat, 24-hour ticket) at 7 chats/tickets per hour; CSAT 85–95%
in each of 5 months
Managed incidents in Jira and escalated issues to developers and back-end teams until
resolution
Performed root-cause analysis on recurring issues with product and compliance teams

EDUCATION EXPERIENCE (CONTINUED)

Lviv Polytechnic National University
Executive Assistant to CEO / Assistant Project Apr – Dec 2025
Bachelor's degree in International
Information, with honors Manager
2022 – 2026 Develin Core, Lviv
Reviewed legal, financial and contractual documents before executive signing to mitigate
LANGUAGES operational risks

Ukrainian – native Co-managed financial reporting: cash flow, balance sheets, corporate expenses and
English – C1 (advanced) payment processing
Polish – A2 (basic) Collected, analyzed and systematized market, competitor and customer-segment
information for management decisions

COURSES AND PROJECTS Prepared statistics and operational reports for business units, internal processes and IT
projects
Invisible University for Ukraine
Acted as a communication link between the CEO, developers, designers and
(IUFU), Fall 2025
international clients; monitored tasks and deadlines
Advanced courses on civil society,
linguistic manipulation, feminisms and Developed post-project feedback forms and delivered recommendations to top
geopolitical engagement. Defended management
final project "We Click Before We Think
Intern Jan – Mar 2024
and AI Already Knows It".
Department of Economic Development, Investment and Project Management, Lviv City
Council
Contributed to analytical reports and articles; researched and analyzed potential partners
Updated and systematized databases; created, edited and translated information digests

Intern Sep – Nov 2023
Tourism Office, Lviv City Council
Analyzed international awards and nominations for city and business participation;
assisted in reports and communication with institutions on accessibility issues

Office Administrator Jun – Sep 2022
TECHMAL LLC, Lviv
Managed document flow and business correspondence; handled calls, visitor reception
and procurement