Сервіс пошуку роботи №1 в Україні
Софія
QA, Senior billing support agent
- Вік:
- 29 років
- Місто:
- Львів
Контактна інформація
Шукач вказав: ТелефонЕл. поштуМесенджер
Прізвище, контакти та світлина доступні тільки для зареєстрованих роботодавців. Щоб отримати доступ до особистих даних кандидатів, увійдіть як роботодавець або зареєструйтеся.
Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/20804536/
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SOFIIA
SP PROKOPETS
SENIOR BILLING SUPPORT / QUALITY ASSURANCE
CONTACT
PROFILE
Lviv, Ukraine
Customer support and quality assurance professional experienced in
[відкрити контакти ](див. вище в блоці «контактна інформація») international customer communication, billing inquiries, support quality reviews,
agent coaching, and cross-team collaboration. Seeking a remote role in
Remote opportunities customer support, billing operations, or QA.
EXPERIENCE
EXPERTISE
MacPaw 2024–2026
Customer Support
Senior Billing Support Agent & Quality Assurance Specialist
Billing Operations
• Delivered email-based billing and subscription support to customers worldwide
using Zendesk.
Quality Assurance
• Coordinated with technical teams via Slack to resolve issues and manage
Agent Coaching escalations.
Performance Reviews • Led one-on-one agent performance reviews and provided actionable coaching.
Excel Reporting • Audited support tickets in Zendesk QA to evaluate quality and adherence to
standards.
• Produced monthly performance and quality reports in Microsoft Excel.
TOOLS
GeeksForLess 2019–2023
Zendesk & Zendesk QA Customer Support Representative
Shopify • Supported US and Canadian customers via phone, email, and live chat.
Slack • Handled product and order inquiries for a pet-products e-commerce business.
Microsoft Excel • Managed and reviewed customer orders through Shopify.
EDUCATION
LANGUAGES
Lviv Polytechnic National University
English · Upper-Intermediate (B2) Applied Linguistics | 2014–2018
Ukrainian · Native
SOFIIA OLEHIVNA PROKOPETS · 6 FEBRUARY 1997
SP PROKOPETS
SENIOR BILLING SUPPORT / QUALITY ASSURANCE
CONTACT
PROFILE
Lviv, Ukraine
Customer support and quality assurance professional experienced in
[
agent coaching, and cross-team collaboration. Seeking a remote role in
Remote opportunities customer support, billing operations, or QA.
EXPERIENCE
EXPERTISE
MacPaw 2024–2026
Customer Support
Senior Billing Support Agent & Quality Assurance Specialist
Billing Operations
• Delivered email-based billing and subscription support to customers worldwide
using Zendesk.
Quality Assurance
• Coordinated with technical teams via Slack to resolve issues and manage
Agent Coaching escalations.
Performance Reviews • Led one-on-one agent performance reviews and provided actionable coaching.
Excel Reporting • Audited support tickets in Zendesk QA to evaluate quality and adherence to
standards.
• Produced monthly performance and quality reports in Microsoft Excel.
TOOLS
GeeksForLess 2019–2023
Zendesk & Zendesk QA Customer Support Representative
Shopify • Supported US and Canadian customers via phone, email, and live chat.
Slack • Handled product and order inquiries for a pet-products e-commerce business.
Microsoft Excel • Managed and reviewed customer orders through Shopify.
EDUCATION
LANGUAGES
Lviv Polytechnic National University
English · Upper-Intermediate (B2) Applied Linguistics | 2014–2018
Ukrainian · Native
SOFIIA OLEHIVNA PROKOPETS · 6 FEBRUARY 1997
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Порівняйте свої вимоги та зарплату з вакансіями інших підприємств:
Резюме кандидата розміщено за адресою: https://www.work.ua/resumes/20804536/