Мудрик

Yuliia Mudryk
Location: Lviv
Phone: [відкрити контакти](див. вище в блоці «контактна інформація»)
Email: [відкрити контакти](див. вище в блоці «контактна інформація»)

PROFESSIONAL SUMMARY
Motivated and responsible student with strong communication skills and initial experience in customer service. Seeking an opportunity in a logistics company to further develop professional skills, improve English language proficiency, and gain practical international work experience. Quick learner, well-organized, and capable of working effectively both independently and in a team.

EDUCATION
Ivan Franko National University of Lviv (currently pursuing degree)

WORK EXPERIENCE
Sales Consultant
- Provided professional customer service and product consultation
- Assisted clients in selecting appropriate products
- Maintained high standards of organization and customer satisfaction
- Developed communication and problem-solving skills in a fast-paced environment

SKILLS
- Strong interpersonal and communication skills
- Customer service experience
- Computer literacy (MS Office, internet tools)
- Organizational and time-management skills
- Ability to work under pressure
- Teamwork and adaptability

LANGUAGES
Ukrainian — Native
English — B2 (Upper-Intermediate)

WORK EXPERIENCE
Customer Service Representative
US Trucking & Logistics Company | 7 Months – Present
• Provide customer support and maintain professional relationships with clients, brokers, and drivers.
• Communicate with US-based clients and logistics partners in English through email and phone.
• Monitor shipment statuses, track deliveries, and provide timely updates.
• Coordinate with drivers, brokers, and internal departments to ensure smooth transportation processes.
• Handle customer inquiries, resolve issues, and manage unexpected situations effectively.
• Prioritize tasks, manage multiple requests, and meet deadlines in a fast-paced environment.
• Maintain accurate shipment information and ensure clear communication between all parties.
Key Skills Developed:
• International Business Communication
• Customer Relationship Management
• Problem-Solving & Critical Thinking
• Multitasking & Time Management
• Conflict Resolution
• Cross-Cultural Communication
• Attention to Detail
• Stress Management & Adaptability
• Teamwork & Coordination
• Professional English Communication