Святослав
Technical support specialist, Service Desk Agent
- Зайнятість:
- Повна зайнятість, неповна зайнятість.
- Вік:
- 33 роки
- Місто проживання:
- Львів
- Готовий працювати:
- Дистанційно, Івано-Франківськ, Інші країни, Львів
Контактна інформація
Шукач вказав телефон та ел. пошту.
Прізвище, контакти та світлина доступні тільки для зареєстрованих роботодавців. Щоб отримати доступ до особистих даних кандидатів, увійдіть як роботодавець або зареєструйтеся.
Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/2321861
Досвід роботи
Application Support Specialist
з 02.2020 по нині
(4 роки 3 місяці)
Ciklum, Львів (IT)
- Respond to customers’ requests (in a quick and efficient manner)
- Escalate and investigate upcoming incidents to the proper resolution groups according to SLA
- Understand and analyze customers’ problem, find appropriate and acceptable solutions
- Help to solve most simple problems directly, otherwise escalate the issues through our ticket system to the back-end support team
- Help develop and implement web-based support initiatives, including knowledge bases, technical and modeling techniques and documentation
- Update the documentation
- Compile shift reports
- E-mail, voice and conference communication with customers
Stuff Asossiate
з 11.2019 по 12.2019
(1 місяць)
AT&T, Brno (Technical Support)
- Answers customer/client requests or inquiries concerning services and products and reports problem areas
- Utilizes various systems and tools to initiate to assist and service customers
- Continually maintain working knowledge of all company products, services and promotions
- Make recommendations according to customer’s needs
- Utilize operational systems to process purchases of all products and services
- Administer system functions on all opening, closing, and balancing procedures to according to finance guidelines
- May perform other related duties and responsibilities as assigned and/or required
- Solid problem-solving skills for the purpose of determining and solving customer billing issues
- Strong verbal skills and phone skills for the purpose of gathering data for problem-solving and for communicating results to customers
Customer Support Representative
з 12.2014 по 10.2019
(4 роки 10 місяців)
Zoomsupport, Ивано-Франковск (Remote Assistance Customer Support)
- Provide technical support and world-class customer service
- Experience in working with internal and external customers essential, native speakers
- Support and provide superior service via phone and chat
- Work on service request tasks
- Identify and escalate priority issues
- Excellent communication and presentation skills
- Fixing customers computers and activating our software
- Provide accurate, valid and complete information by using the right methods/tools
- Ability to interface and maintain effective working relationships with individuals at all levels
- Excellent team management, writing, and oral communication skills
- Ability of stress resistance
Sales manager
з 11.2013 по 10.2014
(11 місяців)
Supra Ltd, Львів (Trade electronics)
- Determines annual unit and gross-profit plans by implementing marketing strategies
- Analyzing trends and results
- Establishes sales objectives by forecasting and developing annual sales quotas for regions and territories
- Projecting expected sales volume and profit for existing and new products
- Implements national sales programs by developing field sales action plans
- Establishes and adjusts selling prices by monitoring costs, competition, and supply and demand
- Consulting clients on technical and operational matters
- Search for new customers and increase their existing database
- Control of sales
- Teamwork
Освіта
Ivano-Frankivsk University of Law named after King Danylo Galytskyi
Criminology, Ivano-Frankivsk
Вища, з 2008 по 2013 (4 роки 8 місяців)
Додаткова освіта та сертифікати
Lviv Quality Assurance School (LQAS)/Software tester
03.14 - 05.14
Знання і навички
Знання мов
- Українська — вільно
- Англійська — просунутий
- Російська — вільно
Додаткова інформація
- Advanced knowledge of PC/MAC, Android/iOS, TV and console OS's troubleshooting skills, peripherals, routers, etc.
- CRM experience (Salesforce, Zendesk, etc)
- Linux basic experience
- Basic knowledge of HTML/CSS, SQL, WordPress, Wix site builders
- Great knowledge of MS Office, Libre Office, OpenOffice, LogMeIn applications
- Understanding of WaterFlow and Agile workflows
- Good knowledge of Apple and Windows software products
- Jira, Bugzilla
- Bug tracking and reporting
Схожі кандидати
Customer service representative, technical support specialist, sales manager
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