Контактна інформація

Шукач вказав телефон , ел. пошту та Facebook.

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/3786097/

Досвід роботи

Coordinator

з 07.2022 по нині (3 роки 7 місяців)
Front Desk Helpers, Дистанційно (Медицина, охорона здоров'я, аптеки)

Coordinator in a New York Homecare Agency
Control home health aides on their visits to patients in CRM system.
- Talk to patients and home attendants over the phone to assist in resolving any questions they have.
- Communicate with hospitals, adult daycare centers, rehab centers, and patients' relatives.
- Contact insurance plans for overtime approval, authorization prolongations, and advice in case of various situations.
- Search for home attendants in database for replacements in case of sick leaves, days off, vacations, and refusals.
- Work in CRM system to set up the schedules, visits, new home attendants, and shift changes.
- Prepare reports and communication notes about any changes in the patient’s schedule or health conditions.

Support engineer

з 03.2021 по 06.2022 (1 рік 4 місяці)
Ciklum, Львів (IT)

Manage service desk system tickets.
Respond to customers’ request in quick and efficient manner through chats and emails.
Understand and analyze customer's ’ problem find appropriate and acceptable solutions in one touch.

Customer support

з 01.2021 по 03.2021 (3 місяці)
DartStage agency, Львів (Design)

Customer support for new clients and existing users via email and phone calls regarding web design of their properties for sale.

English language teacher

з 09.2020 по 12.2020 (4 місяці)
National University, Lviv (Education and science)

Planning, preparing and delivering lessons.
Preparing teaching materials.

Interpreter

з 05.2018 по 05.2018 (менш ніж місяць)
Pedagogical University, Drogobych (Education and science)

Translation and interpretation of lectures from English language to Ukrainian.

Office manager, sales manager, logistics manager, customer support

з 04.2017 по 07.2022 (5 років 4 місяці)
Happy Sky Cleaning, Full-time (Послуги для населення та бізнесу)

Booking a cleaning service for american clients in Chicago and surrounding areas and providing price information; acception of payments, customer support, crew support, logistics dispatcher.

Translator

з 02.2017 по 10.2017 (9 місяців)
Merrige agency Prima, Part-time (Online communication)

Customer support, translation of letters from Russian to English, grammar correction.

Translator and interpreter for tourists from USA

з 10.2016 по 11.2016 (2 місяці)
Pedagogical University, Drogobych (Education and science)

Interpretation and translation for foreign tourists.

Освіта

Lviv National University of Ivan Franko

Foreign languages and literature, English language teacher, Lviv
Вища, з 2019 по 2020 (1 рік)

Teacher of English and foreign literature

Drogobych State Pedagogical University of Ivan Franko

Foreign languages, translator and interpreter, Drogobych
Вища, з 2015 по 2019 (4 роки)

Translator and interpreter (English)

Знання і навички

• MS Excel
• MS Word
• PC User
• MS PowerPoint
• Jira
• Confluence

Знання мов

• Англійська — просунутий
• Українська — вільно

Додаткова інформація

I am seeking a position, where I can use my skills and English knowledge. I like teamwork and I have a good experience in working with foreign customers. I am
well-organised , responsible,easy-going and sociable.