Контактна інформація

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/3786097/

Досвід роботи

Coordinator

з 07.2022 по нині (4 роки 4 місяці)
Front Desk Helpers, Дистанційно (Медицина, охорона здоров'я, аптеки)

Coordinator/Case Manager in a New York Homecare Agency
Manage a portfolio of 115+ active patients, coordinating schedules and visits of home health aides using CRM systems.
Handle communication with aides, patients and patients’ relatives, hospitals ensuring timely resolution of issues.
- Contact insurance plans for overtime approval, authorization prolongations, and advice in case of various situations.
- Search for home attendants in database for replacements in case of sick leaves, days off, vacations, and refusals.
- Work in CRM system to set up the schedules, visits, new home attendants, and shift changes.
- Prepare detailed reports and communication notes on patient schedule changes and health condition updates.
-Nominated twice for Employee of the Month based on performance, reliability, and quality of service delivery.

Support engineer

з 03.2021 по 06.2022 (1 рік 4 місяці)
Ciklum, Львів (IT)

Managed service desk system tickets and responded to customers’ request in quick and efficient manner through chats and emails.
Analyzed and troubleshot technical problems, improving customer satisfaction and ticket closure time.

Customer support

з 01.2021 по 03.2021 (3 місяці)
DartStage agency, Львів (Design)

Customer support for new clients and existing users via email and phone calls regarding web design of their properties for sale.

English language teacher

з 09.2020 по 12.2020 (4 місяці)
National University, Lviv (Education and science)

Planning, preparing and delivering lessons.
Preparing teaching materials.

Interpreter

з 05.2018 по 05.2018 (менш ніж місяць)
Pedagogical University, Drogobych (Education and science)

Translation and interpretation of lectures from English language to Ukrainian.

Office manager, sales manager, logistics manager, customer support

з 04.2017 по 07.2022 (5 років 4 місяці)
Happy Sky Cleaning, Full-time (Послуги для населення та бізнесу)

Coordinated service bookings, payments, and crew logistics for residential and commercial clients in Chicago and surrounding areas.
Managed client inquiries and resolved issues efficiently, maintaining high customer satisfaction and timely service delivery.

Translator and interpreter for tourists from USA

з 10.2016 по 11.2016 (2 місяці)
Pedagogical University, Drogobych (Education and science)

Interpretation and translation for foreign tourists.

Освіта

Lviv National University of Ivan Franko

Foreign languages and literature, English language teacher, Lviv
Вища, з 2019 по 2020 (1 рік)

Teacher of English and foreign literature

Drogobych State Pedagogical University of Ivan Franko

Foreign languages, translator and interpreter, Drogobych
Вища, з 2015 по 2019 (4 роки)

Translator and interpreter (English)

Знання і навички

• MS Word
• User Bitrix24
• MS Excel
• PC User
• MS PowerPoint
• Jira
• Confluence

Знання мов

• Англійська — просунутий
• Українська — вільно

Додаткова інформація

Skilled in scheduling, workflow optimization, and issue resolution to maintain high-quality service. Experienced in coordinating and communicating effectively with multiple teams, medical facilities, and clients. Highly organized, responsible, and adaptable.