Эванс

Customer support representative

Зайнятість:: Повна зайнятість, неповна зайнятість.
Вік:: 34 роки
Місто проживання:: Одеса
Готовий працювати:: Дистанційно, Одеса

Контактна інформація

Шукач вказав телефон, ел. пошту, адресу, Facebook, Instagram та LinkedIn.

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/4706399

Досвід роботи

Customer Care Intern

з 01.2018 по 06.2018 (5 місяців)
Intelbit, Одесса (Intelbit is a full-cycle software development company.)

1) Memorized entire line of company products & services, including prices and special discounts

2) Provided basic technical support for clients on a wide range of company products, resolving issues at a 90% rate

3) Remained courteous and calm at all times, even during moments of intense customer displeasure

4) Awarded “Fastest Learner” award during the first month of intern training

Online Reputation manager

з 06.2015 по 02.2018 (2 роки 8 місяців)
ILAG-AG, Одесса (Investing in startups through the activities of Crowdinvesting)

1) Generated additional revenues utilizing thorough product knowledge and friendly sales techniques to up-sell product specials and complementary items

2) Exceeded customer expectations by locating hard to find items, and recommending alternative options for out of stock pieces

3) Consistently met and exceeded set productivity targets

4) Diffuse and resolve various volatile customer situations while maintaining the balance between the interests of the company and customer satisfaction

5) Resolve an average of 250 inquiries in any given week, dealing with all types of inquiries including billing issues, installation schedules, product information queries, and numerous other matters

6) Meet performance targets in all areas such as speed, accuracy, volume, customer satisfaction, and issue resolution

7) Upsell company products and services to customers and meet target sale conversions

Освіта

Ashworth College

Bsc. criminal justice,, Georgia
Вища, з 2014 по 2018 (4 роки)

Criminal justice is a branch of study which has different aspect of professions and i wish to become a forensic officer after completion.

Додаткова освіта та сертифікати

Alison college

2014, 7 months

The school of masters

2017, 2 months

Знання і навички

MS Excel MS Word PC User 1C MS PowerPoint MS Office Canva Google Analytics WordPress Grammatically correct speech Graphic editors Email Spreadsheet Ability to analyze Communicability Design Graphic design Marketing Jira Rendering Social media SEMrush Hootsuite Office Manager Retail Sales Data visualization Marketing automation Strategy planning Tactics and execution Community management Understand how content works on a social web Creative mindset Marketaro Good interpersonal skills Stellar customer service skills

Знання мов

Англійська — вільно
Російська — середній

Додаткова інформація

Energetic Customer Service Representative with 3+ years of experience resolving complex customer inquiries. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement.

Эванс

Customer support representative

Контактна інформація

Досвід роботи

Customer Care Intern

Online Reputation manager

Освіта

Ashworth College

Додаткова освіта та сертифікати

Alison college

The school of masters

Знання і навички

Знання мов

Додаткова інформація

Інші резюме цього кандидата

Social Media Manager

Sales manager

Content manager

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