Контактна інформація

Шукач вказав телефон , ел. пошту та LinkedIn.

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/5000176/

Досвід роботи

Dispatcher Coordinator and Supervisor

з 08.2021 по 01.2025 (3 роки 5 місяців)
Myle NY, Remote (Transportation and logistics)

As a Dispatcher Coordinator and Supervisor at Myle, I have successfully:

•Led a team of dispatchers and drivers to ensure efficient, timely transportation for non-emergency medical patients, coordinating over 1,200 rides weekly.
•Collaborated with healthcare providers and insurance companies to streamline billing and reimbursement processes, resulting in improved payment timelines by 10%.
•Monitored and optimized driver and vehicle schedules to ensure compliance with regulatory standards and enhance productivity by 20%.
•Conducted performance evaluations, provided training, and supported ongoing improvements in team performance.
•Reviewed and adjusted routes to maximize efficiency, improving on-time rates by 98% and reducing patient wait times by 15%.
•Delivered high-quality customer service by managing inquiries about vehicle location, ETAs, and scheduling changes, achieving a 95% first-contact resolution rate.
•Scheduled unscheduled trips with a minimum lead time of one hour and communicated manifest updates to carriers as needed.

Social media manager

з 12.2020 по нині (4 роки 4 місяці)
UPWORK, Remote (Marketing, advertising, and PR)

•Content Creation: Developed high-quality, engaging posts for various social media platforms, ensuring content aligned with client branding and messaging guidelines. I focused on visually appealing designs and compelling captions to increase engagement and grow follower bases.
• Ad Management: Designed and implemented paid social media ad campaigns across platforms such as Facebook, Instagram, and LinkedIn, targeting specific audience demographics to maximize reach and conversions.
• Performance Tracking: Monitored campaign analytics, assessing engagement rates, click-throughs, and conversions to gauge success and optimize ad performance. I regularly updated clients with reports and insights on campaign progress.
•Client Collaboration: Communicated with clients to understand their business needs, adjust content strategy accordingly, and ensure satisfaction with deliverables.
• Audience Growth: Employed tactics like hashtag optimization, engagement with followers, and periodic content adjustments to steadily increase audience size and improve overall visibility for each client’s brand.

Dispatcher

з 06.2019 по 11.2020 (1 рік 5 місяців)
Landstar, US (Transportation and logistics)

•Efficiently sourced loads, negotiated top rates, and planned optimal routes to ensure drivers operated on the most cost-effective and timely paths available, utilizing platforms like DAT, Truckstop, and C.H. Robinson.
•Built strong relationships with brokers, facilitating smooth negotiations and securing reliable loads that met both client and company standards.
•Responded to high volumes of calls and emails, handling real-time logistics updates, providing detailed load statuses, and troubleshooting any dispatch challenges.
•Acted as the authorized representative for clients in document signing within power of attorney limits, ensuring all agreements adhered to regulations.
•Consistently delivered prompt customer service, maintaining high satisfaction by actively listening to and resolving client concerns, solidifying trust and loyalty.

Senior Executive Sales Representative

з 06.2018 по 07.2019 (1 рік 1 місяць)
Ex Im Ukraine LTD, Lviv (Wholesale, distribution, imports, and exports)

•Market Outreach and Client Acquisition: Utilized targeted sales strategies to connect with potential clients across Europe. This involved conducting cold calls, using VOIP apps for seamless communication, and launching email campaigns via Mailchimp to raise awareness of the company’s products and build interest within new markets.
•Relationship Building: Developed and nurtured relationships with prospective clients by setting up and conducting interviews and meetings on platforms suited to each client’s preferences. This allowed me to establish a trusted network and maintain ongoing communication with key stakeholders.
• Sales Strategy Development: Tailored sales approaches to meet the unique demands of the European market, adapting messaging and outreach strategies to align with cultural preferences and market trends.
• Pipeline Management: Managed a pipeline of prospects using CRM tools, tracking engagement, follow-ups, and conversion rates to refine outreach tactics and improve overall efficiency.
• Product Promotion and Brand Awareness: Through consistent outreach efforts, including highly effective Mailchimp email campaigns, I worked to increase brand awareness, positioning the company’s products as competitive solutions in the European market.

Digital Marketing Manager

з 01.2018 по 08.2020 (2 роки 7 місяців)
Aton for solar energy (FREELANCE), Remote (Power industry)

•Marketing Strategy Planning: Developed a comprehensive marketing strategy focused on increasing awareness of solar energy benefits and positioning Aton as a trusted provider. This involved identifying target demographics, outlining key messaging, and defining clear campaign objectives.
• Content Creation: Crafted informative and engaging social media posts, blog content, and visuals that educated audiences on solar energy, highlighted Aton’s offerings, and encouraged customer inquiries. I tailored content to resonate with environmentally-conscious consumers and potential residential and commercial clients.
• Ad Campaign Management: Designed and executed paid ad campaigns across Facebook, Google, and Instagram, strategically targeting individuals and businesses interested in sustainable energy solutions. Managed ad budgets to maximize ROI, and continuously monitored ad performance to optimize for clicks, leads, and conversions.
• Performance Analysis and Optimization: Tracked campaign metrics such as reach, engagement, and conversion rates, making data-driven adjustments to improve results. Provided regular reports to the leadership team to showcase the impact of marketing efforts.
• Audience Engagement: Actively engaged with followers by responding to comments and messages, creating a community of engaged customers and fostering trust in the Aton brand.

Telemarketing Sales Representative

з 01.2017 по 06.2018 (1 рік 5 місяців)
VantegNRG, Ontario, Canada (Power industry)

•Appointment Scheduling: Set up appointments for the technical team to install solar panels, ensuring that customers were fully informed about the installation process and the product they were getting.
•Qualification and Customer Engagement: Worked to qualify potential customers for the solar panel program by thoroughly discussing the benefits and details of the installation, making sure they were both interested and eligible.
•Cold Calling and Lead Generation: Made around 200 cold calls per day, reaching a large volume of potential clients to introduce the program and generate leads.
•Inbound Call Handling: Managed inbound calls from customers who were fully interested in the program, discussing their needs and providing additional details to secure their commitment.
•Objection Handling: Overcame objections with persuasive, friendly strategies to maintain customer interest and close appointments effectively.

Sales Service Representative

з 07.2015 по 11.2016 (1 рік 4 місяці)
Centro Global Solutions, US (Medicine, pharmacy)

•Cold Calling and Outreach: Actively made cold calls to prospective clients, effectively building and maintaining a pipeline of sales leads for medical equipment software and computer dialing solutions.
•High-Volume Sales Operations: Managed a high volume of sales calls and transactions, selling specialized medical equipment software and related products, ensuring clients were fully informed about the features and benefits.
•Exceeding Sales Quotas: Demonstrated strong sales skills and a deep understanding of the products, consistently surpassing sales targets and quotas.
•Inbound Call Handling: Answered inbound calls from interested customers, offering detailed information on the products, addressing inquiries, and persuading prospects to engage in purchasing decisions.

Освіта

International business academy (English)

Marketing, Cairo
Вища, з 2012 по 2016 (3 роки 10 місяців)

Bachelor in business administration (English) at the International business academy Marketing Major.

Додаткова освіта та сертифікати

Graphic Design (Photoshop & Illustrator & Indesign & Lightroom)

6

Google AI Essentials

6

Знання і навички

• MS Excel
• MS PowerPoint
• Conducting presentations
• Presentation skills
• User ChatGPT
• Writing prompts for ChatGPT
• Artif
• Self motivation
• Communicability
• Educability
• Responsibility
• B2B Sales
• B2C Sales
• Application of artificial intelligence
• Salesforce CRM Analytics
• Management of CRM
• Independent decision-making
• Organization of internal transport
• GPS monitoring
• Organization of road transport
• Dispatching of transport
• Dispatch
• Sale of medical products
• Sales development

Знання мов

• Англійська — вільно
• Арабська — вільно
• Українська — початковий