Контактна інформація

Шукач вказав телефон та ел. пошту.

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/5013227

Додаткова інформація

Serbin Victor
12, Gazova Street,
Lviv, 79058, Ukraine
Phone: [відкрити контакти](див. вище в блоці «контактна інформація»)
E-mail: [відкрити контакти](див. вище в блоці «контактна інформація»)
Date of Birth: 02.11.1989

OBJECTIVE
Obtain employment in an international company where I can use my skills and knowledge in the field of
public relations and develop their potential. I would like to use my ability to communicate with people
around the world and take advantage of my knowledge of English.

EDUCATION
• Kyiv National University of Construction and Architecture (KNUCA) (2013 - 2014)
Master’s degree in Management​.
• Lviv Polytechnic National University (2009 - 2013)
Bachelor degree in Management.
• Ivan Franko National University of Lviv (2007 - 2012)
Master’s degree in Persian and Ukrainian language and literature.

WORK EXPERIENCE
• (June 2017 - Now) ​Commercial Director​at OktenWeb Digital Studio
○ Project Management;
○ B2C & B2B sales;
○ creation of contracts and technical documentation;
○ creation of invoices and receiving of payments;
○ Upwork & LinkedIn profile management;
○ outbound/inbound calls;
• (October 2013 - June 2017) ​Customer Support Specialist & Business Assistant at Oxford
BioLabs ltd.
○ updating profiles with new credit card details;
○ cancellation & suspension of recurring profiles;
○ processing refunds via PayPal;
○ Accept/Reject incoming payments;
○ responding/providing evidence to Chargeback cases in PayPal Resolution Centre;
○ outbound/inbound calls regarding customer special cases (payment issues, shipping
notifications, complaints, etc.);
○ team trainings, newcomer trainings, organisation of team buildings events;
○ General Admin Assistance (​
e.g. keeping records of the office library, cash expenses, stock
of office supplies, etc​.).
○ B2C sales
• (July 2011 - February 2013) ​Customer Support Agent ​at​PJSC “Farlep-Invest”
○ outbound/inbound calls regarding Telephone and Internet services;
○ creating special requests if services are not provided in a proper way;
○ working with complaints;
○ B2C sales (obtaining new subscribers for company's services)​.

​LANGUAGES

UKRAINIAN​- Native. Qualified as interpreter and teacher.
RUSSIAN ​- Native. Qualified as interpreter and translator.
ENGLISH​- Fluent. Qualified as interpreter, translator and teacher.
PERSIAN I​ntermediate level (good reading and writing, low speaking ability). Qualified as tutor and
translator.
GERMAN​Basic level of reading, writing and speaking.

PROFESSIONAL SKILLS
Excellent communication skills, public speaking, fast learning, diligent, perseverant, disciplined.
HOBBIES & ACTIVITIES
Sport, music, theater, hunting​, travelling.

31 August 2018