Контактна інформація

Шукач вказав ел. пошту, адресу та Instagram.

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/5770899

Досвід роботи

Order Manager

з 09.2021 по нині (2 роки 7 місяців)
Livingston Research, Київ (Education and science)

-Management of teams that will perform work for clients
-Order lifecycle monitoring: from the moment the customer writes to us for the first time and to the moment he receives the same order
-Providing instructions and guidelines for improving the work process
-Manual distribution of problematic orders among freelancers
-Resolving various writers’ concerns starting via system messages, email, Skype, and phone calls.

Customer Support Team Leader

з 03.2021 по 07.2021 (4 місяці)
Livingston Research, Київ (Education and science)

- monitoring the KPIs of the team, the quality of service, and the correctness of responses to customers;
- conducting mentoring sessions to the newly hired customer support agents
- creating a healthy climate in the team and increasing productivity;
- managing the support team and providing assistance to resolve complicated cases on the shift;
- creating a work schedule for the support team (~120 team members)

Customer Support Representative

з 02.2020 по 08.2021 (1 рік 6 місяців)
Livingston Research, Київ (Education and science)

- Communicating with customers through various channels
- Processing orders, forms, applications, and requests
- Delivering superior Customer Service while managing multiple chat sessions simultaneously
- Investigating customer’s problems and finding solutions to resolve issues

Освіта

КНУ ім. Тараса Шевченка

Інститут філології, переклад з англійської та іспанської мов, Київ
Незакінчена вища, з 2018 по 2022 (4 роки)

Знання і навички

Знання мов

• Англійська — просунутий
• Іспанська — середній
• Українська — вільно
• Російська — вільно