Контактна інформація

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Досвід роботи

Restaurant Manager

з 10.2019 по 05.2020 (7 місяців)
FMT Entertainment, Riyadh, Saudi Arabia (Організація роботи закладів сфери гостинності)

Координування роботи закладів громадського харчування, візова підтримка робітників цих закладів, відповідальність за персонал в неробочий час ( в місці дислокації робітників ), розподілення обов'язків, взаємовідносини з постачальниками, комунікація з арабомовними інвесторами та СEO, оптимізація меню, тренінги персоналу.
Досягнення: успішне проведення фестивалю Riyadh Season 2019.

Освіта

Львівський національний університет ім. І. Франка

Туризм і Готельно - ресторанна справа, Львів
Вища, з 2013 по 2017 (3 роки 8 місяців)

Знання і навички

Знання мов

• Російська — вільно
• Англійська — просунутий
• Польська — початковий
• Арабська — початковий
• Українська — вільно

Додаткова інформація

Mykyta Kostiukov

Personal information
Phone [відкрити контакти](див. вище в блоці «контактна інформація») (KSA) /[відкрити контакти](див. вище в блоці «контактна інформація»)
(Whatsapp, Telegram, Viber)
E-mail [відкрити контакти](див. вище в блоці «контактна інформація»)
Skype rico_224
Nationality Ukrainian
Date of birth 18.12.1995

Introduction
I am an experienced professional in the hospitality and food service industry with over 7 years of experience. I possess strong communication skills and I like to motivate my team to provide excellent service. I have an eye for detail and I strive to provide a consistent and memorable experience for my guests each visit. I work well under pressure. I am flexible confident and patient. I enjoy managing people and creating a cohesive and efficient team. I endeavor to be a part of a dynamic team that strives for excellence. Used to work in UAE, KSA and Ukraine.

Restaurant Manager
Volupte Anytime / FMT Entertainment Int. October 2019 – April 2020 (Riyadh Season)

•Communicated with front and back of house ensuring great service and company standards
•Organized weekly schedules for the restaurant`s staff
•Made weekly financial reports and reported
•Upheld food safety standards through training and enforcement
•Resolved customer complaints
•Worked to create specials that fit the market tastes to boost sales
•Oversaw the operations of the Creperie in addition
•Monitored sales and wrote informative reports for the brand owners.

Restaurant Supervisor
L’atelier de Joel Robuchon/Buldozer Group (Michellin Star venue)June – August 2019 (Jeddah Season)

•Communicated with the kitchen staff to ensure efficient food service
•Oversaw client booking and reservations
•Organized the daily and weekly schedules for the Restaurant`s staff
•Focused on excellent customer service giving each guest an inviting and unforgettable experience

Senior Outlet Supervisor
Dubai Golf/Flame Tree Restaurant
January 2019 – October 2019

•Hired, trained, and coached 20+ staff members on customer service skills, food & beverage knowledge, and health & safety standards
•Consistently exceeded monthly sales goals by a minimum of 10% by training FOH staff on upselling techniques and by creating a featured food and beverage program
•Dealt with and resolved customer complaints
•Maximized all business opportunities to drive sales
•Communicated with the kitchen staff to ensure efficient food service
•Advised customers on wine selection
•Oversaw client booking and reservations
•Organized the daily and weekly schedules for the Restaurant`s staff
•Purchased supplies and negotiating best prices with trade suppliers
•Monitored sales and wrote informative reports for the restaurant owners.
Service Coordinator/Captain
Nikki Beach Dubai/Meraas February 2018 – December 2018

•Ensured guest satisfaction
•Provided Nikki Beach signature hospitality, invited guests to beach club.
•Demonstrated menu knowledge, served guests, managed casual staff.
•Prepared and delivered take away service orders and champagne deliveries
•Made cash-out & weekly sales report
•Provided maintenance and inventory
•Organized Nikki Beach Club events.

Head Waiter
Rixos Premium Dubai, Luigia restaurant September 2017 – January 2018

•Ensured guests satisfaction
•Provided signature hospitality and “Go beyond” service
•Demonstrated menu knowledge while serving guests
•Prepared and delivered take away service orders
•Took feedback by surveying guests
•Glasses handling and polishing

Supervisor/Sommelier
Kavalier Boutique Hotel (Culinarium restaurant) April 2015– July 2017

•Ensured guest satisfaction
•Provided our signature hospitality and “Go beyond” service
•Upsold specialty items and promotional Items
•Prepared and delivering room service orders
•Worked off site catering and many hotel events
•Presented wine list and described & recommended wines to the guests
•Provided wines training for restaurant team

Education
2013-2017 Ivan Franko National Univetsity of Lviv.
Faculty of Geography, International tourism.
Bachelor degree

Certificates
Wine Book Project : 82 points
Employee of the year Kavalier Boutique Hotel 2016.
Dubai Way Certificate 95%
Higfield Basic Food Hygiene Certificate

Languages
English – fluent - Russian – native - Ukrainian – fluent - Polish – basic - Arabic – basic