Контактна інформація

Шукач вказав телефон , ел. пошту, адресу та Instagram.

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/6773811/

Досвід роботи

Customer service representative

з 06.2022 по 03.2024 (1 рік 9 місяців)
Nova Connect Solutions, Kyiv (Telecommunications and networking)

Handled 60+ inbound and outbound customer calls daily with professionalism and empathy, achieving a 95% customer satisfaction rating.
Resolved billing issues, service inquiries, and technical complaints.
Used CRM system to document interactions and track customer service trends, improving departmental efficiency.
Trained 4 new hires on best practices, communication etiquette, and company policies.
Consistently exceeded monthly performance KPIs for call handling time, resolution rate, and customer feedbacks.

Освіта

Lnmu

Medicine, Lviv
Вища, з 2019 по 2025 (6 років)

Додаткова освіта та сертифікати

computer science

2016, 6 years

Знання і навички

• PC User
• MS Office
• Fast typing
• Social skill
• Computer wizard
• Teamwork
• Комунікабельність
• Старанність
• Ethics
• Management of CRM
• Receiving incoming calls
• Ability to work in multitasking mode
• Communicability
• Conducting online chats
• Slack
• Making outgoing calls
• Conflict-free
• Processing hot applications
• Cold sales
• Warm sales

Знання мов

Англійська — вільно

Додаткова інформація

I am a highly motivated and smart Customer Care Agent with 2 years of experience in providing exceptional customer service. very good at handling customer inquiries, resolving issues, and ensuring customer satisfaction. Seeking to develope my skills and experience in customer service.
here are some of my detailed experience:
Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
Identify and assess customers' needs to achieve satisfaction.
Resolve customer complaints effectively and efficiently, aiming to ensure customer satisfaction.
Provide accurate, valid, and complete information to customers.
Build sustainable relationships and trust with customers through open and interactive communication.
Handle customer complaints, provide appropriate solutions, and alternatives within the time limits, and follow up to ensure problem solution.
Keep records of customer interactions, transactions, comments, and complaints in the CRM system.