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Додаткова інформація

Profile
- 2 years of experience as customers support representative
- About 1 year as Sales Coach
Have skills to work with CRM systems, LMI, Google Docs and Sheets, Microsoft Office, knowledge of GDPR (General Data Protection Regulation) consent.

Employment history
Junior specialist on customer’s coordination and attraction, OTP bank, Ukraine, Ivano-frankivsk
November 2014 - February 2015
Main direction: client’s coordination, paper work

Career at ZoomSupport Company, Ukraine
March 2015 - July 2018
Sales agent > Teamlead > Sales coach
Main direction: providing customer service via chat and on the phone using tools of remote work; coaching and developing agents’ sales skills; writing and testing new scripts and sales strategies; solving difficult and conflicting situations with customers.

Maternity leave
August 2018 - Till now

Education
Master degree, Ivano-Frankivsk National Technical University of Oil and Gas, Ukraine
Branch: Ecology, the environmental protection and balanced use of nature
2009-2014
Master degree, Krakow Mining and Metallurgical Academy named after Stanislaw Stashits, Poland
Branch: Ecology, the environmental protection
2013-2014

Skills
Proactiveness
Good communication
Result orientation
High stress resistance
Flexibility
Attention to detail
Responsibility
Good time-management

Languages
English: C1
Polish: B1
Ukrainian: Native speaker
Russian: Native Speaker