Контактна інформація

Шукач вказав телефон та ел. пошту.

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/7000061

Досвід роботи

Customer support agent

з 02.2021 по нині (3 роки 3 місяці)
TF, Одеса (Developer of merchant banking solutions)

Responsibilities:
- managing a team of Support Agents
- making sure all issues are resolved in a timely manner
- creating Support help materials
- troubleshooting debit terminals
- answering calls
- answering emails in Zendesk
- creating RMA requests and return shipping labels

Customer support agent

з 01.2020 по 01.2021 (1 рік)
AMG, Одеса (Retail)

Responsibilities:
- interacting with customers from the USA, Canada, and the UK by answering calls and emails.
- writing quality assurance reviews for previously recorded calls from the US call center
- canceling and modifying subscriptions, issuing refunds in the sticky.io CRM

Reception manager

з 07.2019 по 09.2019 (2 місяці)
Hotel M1, Primorsko, Bulgaria (Hotel and restaurant management)

- Perform all check-in and check-out tasks
- Process cash or card payments
Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about the hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests

Barista

з 01.2019 по 03.2019 (2 місяці)
Margarita, Рівне (Restaurant and Cafe business)

- Preparing and serving hot and cold drinks such as coffee, tea and speciality beverages.
- Cleaning and sanitising work areas, utensils and equipment
- Cleaning service and seating areas
- Describing menu items and suggesting products to customers
- Servicing customers and taking orders
- Ordering, receiving and distributing stock supplies
- Receiving and processing customer payments

Освіта

ОНПУ

Соціальна робота, Одеса
Незакінчена вища, з 2018 по 2022 (3 роки 11 місяців)

Знання мов

• Англійська — просунутий
• Українська — вільно
• Російська — вільно

Додаткова інформація

Thank you for viewing my profile! I am a bilingual Ukrainian who is fluent in English.
My work experience is mostly in Customer Service. I like being helpful in resolving technical issues and communicating with people.
I worked with platforms such as Zendesk, Sticky.io (limelight), Excel, Word, Five9, 3CX.
Working in Customer Support taught me a lot and I understood that I enjoy this job and could be an asset to your company.

Being a Ukrainian/Russian speaker I can also provide translating services such as:
- translation from English to Russian or Ukrainian and vice versa.

I am ready to learn and grow with you.