Toluwani

Контактна інформація

Шукач вказав телефон та ел. пошту.

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/7533222

Досвід роботи

Customer support Representative

з 12.2021 по 03.2022 (3 місяці)
Beauty and Melody, London (Marketing, advertising, and PR)

1. Responding to over 90+ calls of customers about their booking sessions.
I was able to learn and memorise the company manuals and all the prices to the treatment of choice.
2. Booking spa and treatment choices for the customers at our spa.
3. Was able to offer other services we offer along side treatments like facials , pedicure to our customers.
4. Ensured full maximum satisfaction to our customers.
5. Was able to tackle different complaints and solve them happily for the customers and they were fully satisfied .
6. Also responding to emails of our customers and ensuring I delivered a good report to the customers .
7. Was able to become a good team leader and me and my team made a good profit and delivered authentic and ensured our customers were fully happy at the end of each calls and were satisfied with the product service which we were offering to them .

Customer support Representative

з 04.2021 по 10.2021 (6 місяців)
Verdar company, Kyiv (Marketing, advertising, and PR)

Memorized entire line of company products and services, including prices and special
discounts
Provided basic technical support for clients on a wide range of company products,
resolving issues at a 90% rate
Remained courteous and calm, even during moments of customer dissatisfaction.
Ensured customers were satisfied with every part of the flooring experience, from
initial greeting through order completion.
Memorized the company's product offerings; contributed to a 12% sales increase for
the quarter by communicating product benefits and providing excellent service.
Recommended solutions within customer budgets and proactively followed up with all
leads.

Customer support Representative

з 09.2019 по 03.2021 (1 рік 6 місяців)
Serf company, Kyiv (Marketing, advertising, and PR)

-Handle 90+ calls daily, with duties including signing up new customers, retrieving
customer data, presenting relevant product information, and cancelling services
Trained two new employees in how to use Kayako, entering customer data and
organizing customer interaction logs
Received an average 85% customer satisfaction rating to date, 15% higher than
company average
Suggested a new tactic to persuade cancelling customers to stay with the company,
resulting in a 5% decrease in cancellations

Customer Support Representative

з 04.2019 по 08.2019 (4 місяці)
Solid Express Company, Kyiv (Marketing, advertising, and PR)

- Communicating with customers and partners by calls, chats, emails, and messages;
- Promptly processing orders, applications and resolve client’s requests
- Helping customers understand the product and answering questions about their reservations;
- Providing feedback on the efficiency of the customer service process;
- Ensuring optimum customer satisfaction and providing professional customer support;
Respond to telephone inquiries, providing quality service to customers and associates
inquiring about the availability of products or status of orders.
Listen attentively to caller needs to ensure a positive customer experience.
Access electronic and paper cataloging systems to look up product information and
availability.
Strive for quick complaint resolution; commended by supervisor for the ability to
resolve problems on the first call and avoid escalation of issues.
Excel within a service-oriented company, demonstrating a talent for communicating
effectively with customers from diverse backgrounds.

Освіта

Bogomolets National Medical university

Medicine, Kyiv
Вища, з 2018 по 2024 (6 років)

A 5th year student studying medicine

Знання і навички

Знання мов

Англійська — вільно