Контактна інформація

Шукач вказав телефон та ел. пошту.

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/7591744

Досвід роботи

Customer support Manager

з 01.2021 по 09.2021 (8 місяців)
Buffalomarket LLC, Visalia (Retail)

Manage customer support department.
• Establish and implement customer support procedures.
• Implement and manage support softwares(CRM).
• Hire and train new support agents.
• Evaluate and improve department KPI’s.

Logistics Manager

з 08.2018 по 11.2020 (2 роки 3 місяці)
365 SUN LLC , USA/UK(Amazon and Shopify)., Tampa (Retail)

• Inventory management.
• Order processing and refunds via Shopify.
• Establish new 3PL networks for Merchant fulfilled orders.

Customer Support Representative

з 10.2017 по 11.2020 (3 роки 1 місяць)
365 SUN LLC, Tampa (Retail)

• Answer customer inquiries in a timely manner(Chat, Email, Phone).
• Track orders and process refunds via Shopify.
• Coordinate with the logistics department to resolve delivery issues.

Administrative assistant(Call Center)

з 01.2016 по 11.2017 (1 рік 10 місяців)
Luemico, Estonia (Retail industry)., Tallinn (Wholesale, distribution, imports, and exports)

Maintain office scheduling and event calendars
• Collected and coordinated the flow of internal and external
information
• Established the administrative work procedures for tracking
staffs daily tasks.
• Diagnosed customer issues by asking probing questions and
write up repair orders.
• Ordered supplies and kept inventory at optimal levels.
• Coordinated equipment repairs and maintenance.

Освіта

KF NAU

Flight operations, Kropyvnytskyi
Вища, з 2013 по 2019 (6 років)

Masters of Science

Додаткова освіта та сертифікати

Digital marketing, Udemy

6 months

Customer Relationship management

6 months

Знання і навички

Знання мов

• Англійська — вільно
• Французька — вільно
• Російська — просунутий
• Українська — початковий