Контактна інформація

Шукач вказав телефон та ел. пошту.

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/8273102

Досвід роботи

Customer support representative

з 12.2022 по 02.2024 (1 рік 2 місяці)
NYFO, Remote (Construction industry and woodworking)

At NYFO I worked in the claims department where I cultivated my managerial experience through understanding various claims processes including staff management. I also improved my proficiency at employing negotiation skills to resolve account and client complaints at a reasonable period of time. This efficiency helped significantly reduce the amount of charge backs made on clients orders and also got me a promotion to Senior Claims Manager during my time with the company.

Core Qualifications

Ability to quickly analyze claims-related customer data
Proficient in the use of data software applications
Strong ability to courteously and professionally deal with customer service issues
Solid internal and external communications abilities
Ensured that management policies and procedures were followed by all agents.
Assisted with periodic investigations of questionable claims.
Prepared monthly reports of all claims activities.

Intake manager

з 01.2022 по 10.2022 (9 місяців)
Justpoint, NewYork, USA (Medicine, pharmacy)

During my time at Justpoint, a remote company, I achieved
different personal and company goals which improved the work
flow process by maximizing not only efficiency but making sure
the claimants I interacted with always left satisfied with my
service and always referred friends and family to Justpoint. This
efficiently built the company name overtime in regards to
medical malpractice claims. As the company grew I organized
different teams helping to streamline the intake process which
reduced hiccups like losing cases in the CRM, making a more
sustainable system.
Coordination and Management
• Achieved an increase in retention of referrals from previous
claimants I had handled by 10% in my time at the company.
• Trained new recruits and illustrated to them how to manage
different scenarios when speaking to claimants so as to
increase trust between claimant and intake manager.
• Spearheaded the development of a more efficient system which
prevented cases from getting lost in CRM and making sure we
reach all claimants within one minute of submission of their
forms on our platform.
•Effectively managed different claimant cases from intake
process to the referral process which included connecting
them to attorneys specific to their states and claims.

Customer success manager

з 03.2021 по 12.2021 (9 місяців)
Postoplan, Kyiv (Media)

For the time that I was employed at Postoplan, a remote
company, I facilitated a culture of loyalty between clients and
company products. I achieved this by systematically being
reliable, attentive and identifying consumer needs.
Furthermore I was also able to effectively communicate
consumer preferences regarding the company product to those in
charge which facilitated a culture where the client knows that
the company is always looking out for their best interest hence
maintaining a good working relationship.
Collaboration and Strategic Thinking.
• Led to swift operation and maintenance of customer accounts
by coaching them when issues arise during opening of
accounts or system upgrade glitches.
• Improved user experience with company products by listening
to users and actively improving where needed, hence leading
to purchase of at least 5 subscriptions monthly under my
username.
•Supervised all new recruits helping them hone their skills
leading to an increase in sales by 8% monthly.
• Improved outreach through cold calling and presenting
company products to target audience leading to growth in
number of subscriptions sold per month.

Sales/ Account manager/Team leader

з 06.2020 по 01.2021 (7 місяців)
Live trader, Kyiv (Telecommunications and networking)

As at live trader, I worked in an office position and I exerted
positive influence over different projects by analyzing the
market and competitor actions to achieve sales goals. Not only
did I meet most of my sales targets, I also improved customer
retention on phone calls by using empathy among other sales
techniques to my advantage which greatly improved my
influence on positive outcomes on potential clients for the
company. Furthermore I also operated as the lead point of
contact for any and all matters concerning account operations
and matters attaining to finding for clients the most profitable
deals to invest in on the financial market and I achieved this by
nurturing and making sure clients needs are met to keep them
satisfied with company products.
• Communicated and kept clients in the know of how their
accounts were doing in regards to profitable ventures to
undertake.
• Successfully managed a sales team of 8+ people to meet and
achieve sales goals through sharing different sales
techniques I had honed.
• Acted as a liaison between the client and departments within
the company to convey information, ensure understanding,
and make certain everything gets done in an accurate,
timely manner.
• Developed and implemented sales plans to expand customer
base and increase customer retention by 20% at the time of
my departure.
• Presented sales, revenue and expenses reports to
management and streamlined on reducing marketing costs
while maintaining efficiency in the amount of sales
achieved.
• Researched competition and developed strategies to help the
company stand out hence cultivating a culture of loyalty in
clients due to distinguished work.
• Monitored the performance of sales team members and
worked to increase team morale and motivation through
weekly learning sessions.

Освіта

Poltava state medical university ukraine

Medicine, Poltava
Вища, з 2016 по 2022 (6 років)

Human health

Знання і навички

Знання мов

• Англійська — вільно
• Німецька — початковий