Ольга

OLHA SEREDIUK
Customer support representative
Insurance verification specialist

Experience
[відкрити контакти](див. вище в блоці «контактна інформація»)

[відкрити контакти](див. вище в блоці «контактна інформація») Sept 2022 - present
LabQ Diagnostics | NY, USA (remote)
Instagram: wifi_dog26
Customer support representative
Facebook: Olha Serediuk
LinkedIn: Olha Serediuk Answered daily calls from customers in a call center regarding service
problems, product order progress and other concerns (incoming line),
Rivne, Ukraine conducted correspondence by mail and in live chats.
Entered orders for customers in a computer system for products or services
and recorded customer information in the database. Created tickets to IT

EDUCATION Department in order to solve technical issues with customers' applications.
Solved problems with billing, service quality issues customers called about
by making referrals to the appropriate supervisor, investigating billing
Bachelor's degree details or scheduling service appointments. Made insurance verification
Finance, Banking and Insurance calls (outbound calls). Was an ambassador for LabQ Diagnostics and its
National University of Water and culture.
Environmental Engineering (Rivne, Ukraine)
2018 - 2022 Jul 2020 - Apr 2022
Arvato Polska l Lodz, Poland (on-site, seasonal)
Master's degree Warehouse Team Member
Management of financial and ecenomic Prepared and completed warehouse orders for delivery or pickup
security according to schedule.
National University of Water and Received and processed warehouse stock products.
Performed warehouse inventory controls and kept quality standards
Environmental Engineering (Rivne, Ukraine)
high for audits.
2022 - 2023

Aug 2018- Jun 2023
EXPERTISE Freelance
Customer Satisfaction Copywriter | Content-maker
Data Entry Worked on creative briefs to develop concepts for execution with
Data Collection assigned brands.
CRM Researched a client’s needs and target audiences, through online
Medical Billing searches, reviews of existing research.
Copywriting Wrote original copy and edited content for a range of marketing and
Team Leadership communications materials.
Sourced images and other content, created projects in PowerPoint, Prezi,
Problem-solving Canva.
Decision-making
Positivity
MC Microsoft, Google tools
Hobbies and Activities

LANGUAGE Enthusiastic volunteer. Traveller. Fitness training lover.
Learning Chinese, reading and writing books, articles and publications.
A leader of best practise who is organised and also has the required
English: B2 number of skills needed to add value to every company.

Spanish: A2
Polish: A2