Юлия

Julia Shkurenko E-mail
[відкрити контакти](див. вище в блоці «контактна інформація»)
Customer Support Specialist
Phone [відкрити контакти](див. вище в блоці «контактна інформація»)

Address Irpin, Ukraine.
Billing Support Agent 08/23-03/24
Now temporarily in Germany

Fitness App
Soft Skills

● Resolving customers’ billing and basic issues via emails;
Teamwork
● Reporting bug issues;
Excellent communication skills
● Transferring and escalating legal threat issues to the other
departments; Customer-oriented approach
● Increasing positive company reputation; Responsibility
● Boosting customer retention; Problem solving
● Enhancing customer satisfaction level; Flexibility
● Optimizing company resources through efficient customer
Time management
retention strategies.
Analytical thinking

Customer Support Agent 01/23-06/23
Hard Skills
Seller’s Amazon App
Intercom
● Troubleshoot and resolve customer issues, escalating when Zendesk
necessary to the Senior Manager; Amplitude
● Develop and maintain an expert-level understanding of the Slack
platform;
Solidgate
● Contribute to the creation and updating of support
Magical
documentation and write Help Center articles;
● Assist customers with queries in line with the company's
Basic knowledge of:
policies;
HTML5
● Collaborate with other departments for smooth case
resolutions; CSS3
● Guide users through the platform to help them get the most of Visual Studio Code
it, proactively offer solutions to enhance their experience. Jira
Mantis
 TestRail
QA Engineer Trainee 07/22-09/22 XMind
MongoDB Compass Postman
https://qastartup.net/
Software Testing SQL HTML/CSS UNIX
Languages
Web Services Testing Postman
API testing, REST
Test documentation (test cases, user cases, bug reports, English flow
checklists, test plans, Test Completion Reports) Ukrainian native
Russian flow
German Intermediate
English Translator 05/09-05/21

Notary Office

Documents Translation

English Translator 10/17-10/18

City Service

Documents Translation

English Teacher 08/14-07/17

Veterinary Technical College

English Teaching

Education

QA Engineer 07/22-09/22
https://qastartup.net/

English Language and Literature Philologist
09/04-09/09

Bohdan Khmelnytsky National University of Cherkasy