Контактна інформація

Шукач вказав телефон та ел. пошту.

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/9021507/

Досвід роботи

Customer support representative

з 01.2024 по 12.2024 (1 рік)
Atlantic Consulting, Львів (Медицина, охорона здоров'я, аптеки)

- Scheduling and Coordination: Organized doctors' schedules and managed patient appointments.
- Insurance Verification: Verified patient benefits across various insurance providers.
- Financial Communication: Informed patients about financial responsibilities for medical services.
- Issue Resolution: Addressed and resolved patient concerns via messages, emails, and phone calls.
- Visit and Authorization Tracking: Monitored patient visits and managed authorization processes.
- Technical Proficiency: Proficient in using spreadsheets, Excel, Slack, and CRM tools for operational efficiency.
- Billing and Transactions: Verified insurance claims, tracked payments, and provided accurate billing information to patients.
- Cross-Department Collaboration: Coordinated with multiple departments to resolve issues effectively and ensure smooth operations.

Customer support representative, medical coordinator

з 11.2022 по 11.2023 (1 рік)
Bookimed, Дистанційно (Медицина, охорона здоров'я, аптеки)

- Informing the patient according to the needs, solutions and individual selection of the clinic depending on the case;
- Management and support of the patient from the moment of application to the moment of the visit to the clinic, if necessary - communication after the visit;
- Work with the SRM system;
-Processing of applications by means of chats, calls, comunication via e-mail;
-Communication in English;

Laison support

з 09.2022 по 12.2022 (4 місяці)
D&Networks, Львів (Хімічна промисловість, фармацевтика)

Working with the lists of medicines taken by our company's patients;
structuring drug lists;
Detection of duplicates (medicines in one patient with a similar effect);
Detection of cases when, when interacting, medications weaken each other;
Forming reports and providing them to medical representatives;
Working in English with native speakers;
Work in various computer programs (including Google spreadsheets and Excel), communication in messengers, collection, processing of information and entering it into databases.

Therapist, endocrinologist

з 08.2022 по нині (3 роки 8 місяців)
St. Luka’s Hospital, Львів (Медицина, охорона здоров'я, аптеки)

Reception of patients on the basis of the emergency medical care department;
Provision of quick and effective assistance, implementation of the diagnostic plan, establishment of a preliminary diagnosis;
Consultations of a therapeutic profile;
Adherence to the clinical route according to diagnosis and treatment;
Recommendations for outpatient treatment;
Maintenance of related documentation;
Prevention, diagnosis and treatment of therapeutic diseases and physical injuries in adults;
Establishing compliance between the doctor and the patient;
Working with the Doctor Eleks Ehealth system, ehealth;
Attending conferences and lectures held for doctors;
Work as part of a medical team, including doctors, nurses and specialists.

Call-center operator

з 08.2020 по 09.2022 (2 роки 2 місяці)
Unilab, Львів (Комунікації)

Work with databases of the Centrum system, LISmart Pacjent;
Informing users and corporate organizations about laboratory research;
Attracting new customers, providing information about the account of new offers and services;
Control over the quality of receiving services (timely receipt of results, guarantee of access to the personal account, processing of online payments and refunds);
Solving problematic issues, processing complaints;
Work with rejections.

Specialty - internal diseases, intern.

з 07.2020 по 06.2022 (2 роки)
St. Panteleimon’s Hospital, Львів (Medicine, pharmacy)

Management of patients on the basis of the therapeutic department from the moment of hospitalization to discharge together with the curator;
Adherence to the clinical route according to the diagnosis and treatment of the therapeutic patient;
Recommendations for outpatient treatment;
Maintenance of related documentation;
Working with the Doctor Eleks Ehealth system, ehealth;

Contact-center operator

з 12.2019 по 07.2020 (8 місяців)
Adelina contact-center, Львів (Комунікації)

Customer service on technical issues of telecommunications;
Information on financial and technical issues;
Sale of services;
Expansion of the client base;
Work with rejections.

Освіта

Danylo Halytsky Lviv National Medical University

Major - internal medicine, Львів
Вища, з 2014 по 2020 (6 років)

Додаткова освіта та сертифікати

Ultrasonography point-of-care, basic level

3 days

Знання і навички

• Користувач ПК
• MS Excel
• MS Word
• MS PowerPoint
• PC User
• Користувач ПК, CRM, Marcel, Bitrix.
• Confidence
• PC user, CRM, Marcel, Bitrix.
• EHealth
• Здатність до навчання
• Ведення медичної документації
• Доктор Елекс
• ЕСОЗ
• Доказова медицина

Знання мов

• Англійська — вище середнього
• Українська — вільно

Додаткова інформація

Driver's license category B.