Контактна інформація

Шукач вказав телефон та ел. пошту.

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/9021507

Досвід роботи

Customer support representative

з 01.2024 по нині (5 місяців)
Atlantic Consulting, Львів (Медицина, охорона здоров'я, аптеки)

-Creation of doctor's schedule and appointment of patients for visits;
-Checking the verification of benefits of different insurance companies;
Informing the patients of their financial responsibilities regarding medical service;
-Solving any patient`s issues via messages, emails, phone calls;
-Tracking patient`s visit to the medical institution; authorization tracking;
-Working with spreadsheets, Excel, Slack, CRM.

Customer support representative, medical coordinator

з 11.2022 по 11.2023 (1 рік)
Bookimed, Дистанційно (Медицина, охорона здоров'я, аптеки)

- Informing the patient according to the needs, solutions and individual selection of the clinic depending on the case;
- Management and support of the patient from the moment of application to the moment of the visit to the clinic, if necessary - communication after the visit;
- Work with the SRM system;
-Processing of applications by means of chats, calls, comunication via e-mail;
-Communication in English;

Therapist

з 08.2022 по нині (1 рік 10 місяців)
St. Luka’s Hospital, Львів (Medicine, pharmacy)

Reception of patients on the basis of the emergency medical care department;
Provision of quick and effective assistance, implementation of the diagnostic plan, establishment of a preliminary diagnosis;
Consultations of a therapeutic profile;
Adherence to the clinical route according to diagnosis and treatment;
Recommendations for outpatient treatment;
Maintenance of related documentation;
Prevention, diagnosis and treatment of therapeutic diseases and physical injuries in adults;
Establishing compliance between the doctor and the patient;
Working with the Doctor Eleks Ehealth system, ehealth;
Attending conferences and lectures held for doctors;
Work as part of a medical team, including doctors, nurses and specialists.

Laison support

з 08.2022 по нині (1 рік 10 місяців)
D&Networks, Львів (Chemical industry, pharmaceuticals)

Working with the lists of medicines taken by our company's patients;
structuring drug lists;
Detection of duplicates (medicines in one patient with a similar effect);
Detection of cases when, when interacting, medications weaken each other;
Forming reports and providing them to medical representatives;
Working in English with native speakers;
Work in various computer programs (including Google spreadsheets and Excel), communication in messengers, collection, processing of information and entering it into databases.

Call-center operator

з 08.2020 по 09.2022 (2 роки 1 місяць)
Unilab, Львів (Комунікації)

Work with databases of the Centrum system, LISmart Pacjent;
Informing users and corporate organizations about laboratory research;
Attracting new customers, providing information about the account of new offers and services;
Control over the quality of receiving services (timely receipt of results, guarantee of access to the personal account, processing of online payments and refunds);
Solving problematic issues, processing complaints;
Work with rejections.

Specialty - internal diseases, intern.

з 07.2020 по 06.2022 (1 рік 11 місяців)
St. Panteleimon’s Hospital, Львів (Medicine, pharmacy)

Management of patients on the basis of the therapeutic department from the moment of hospitalization to discharge together with the curator;
Adherence to the clinical route according to the diagnosis and treatment of the therapeutic patient;
Recommendations for outpatient treatment;
Maintenance of related documentation;
Working with the Doctor Eleks Ehealth system, ehealth;

Contact-center operator

з 12.2019 по 07.2020 (7 місяців)
Adelina contact-center, Львів (Комунікації)

Customer service on technical issues of telecommunications;
Information on financial and technical issues;
Sale of services;
Expansion of the client base;
Work with rejections.

Освіта

Danylo Halytsky Lviv National Medical University

Major - internal medicine, Львів
Вища, з 2014 по 2020 (6 років)

Додаткова освіта та сертифікати

Ultrasonography point-of-care, basic level

3 days

Знання і навички

Знання мов

• Англійська — вище середнього
• Українська — вільно
• Російська — вище середнього

Додаткова інформація

Driver's license category B.