Denys

Контактна інформація

Шукач вказав телефон та ел. пошту.

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/5070384

Досвід роботи

Customer support representative

з 05.2023 по нині (1 рік)
Frozeneon, Remote (IT)

My responsibilities on this position:
— answering clients requests by tickets in English;
— monitoring incoming deposits on the sigh of fraud;
— onboarding new Customer Support Representatives on the same position as mine;
— monitoring and banning BOT accounts on the platform;
— making and updating documentation;
— communicating with DEV and Marketing teams to improve customers experience with the platform.

Technical Support Team Lead

з 03.2023 по 05.2023 (2 місяці)
MPEG Communications, Lviv (Telecommunications and networking)

MPEG Communications is a US based telecommunication company. They perform installation and maintenance for the Internet / cable TV / phone providing companies.
My responsibilities on this position was:
— communicating with tech workers and answering their quires/questions (I had more than 50 techs to work with daily);
— communicating with operators on multiple tasks (available routes, tasks, updating the details on the completed tasks etc.);
— creating QRM's every week with updated details on all tech workers that got fired/hired, took vacation or sick leave;
— creating/updating documentation;
— creating and updating active routes for tech workers to reach the destination as quick as possible.

Customer Support Representative

з 06.2022 по 02.2023 (8 місяців)
Howly, Remote (IT)

Howly is a questions-and-answers marketplace where people can get high-quality one-on-
one online consultations from top professionals in different fields 24/7. Ukrainian startup.
My responsibilities on this position was:
- answering clients requests by tickets and chats in English;
- consulting clients on almost any type of technical, software or hardware questions.
Example of the requests on this position: ‘I forgot my gmail/FB/Instagram etc.
password, please help me reset it; I can’t turn on my PC/my PC crashes with a blue
screen; My washing machine isn’t working; Please help me cancel my subscription of
Hulu/Netflix etc.’

Customer Support Representative

з 06.2021 по 11.2021 (5 місяців)
Namecheap, Lviv (IT)

Namecheap is an ICANN-accredited domain name registrar[1] and web hosting company,
based in Phoenix, Arizona.
My responsibilities on this position was:
- answering clients requests by tickets and chats in English;
- consulting customers on the best option for them considering their request;
- consulting on general information about all product Namecheap provides;
- transferring requests to the corresponding departments if needed;
- providing technical support on all questions considering domain names and partially
considering online-hosting services.

Recruiter

з 09.2018 по 10.2018 (1 місяць)
MaxiTrade, Lviv (Finance, banking, and insurance)

Finding people in social media to become a member of the service. Not very proud of this
experience, as it was a Ponzi scheme, but it was my first job.

Освіта

Lviv State University of Internal Affairs

Psychology, Lviv
Середня спеціальна, з 2023 по 2024 (1 рік)

Master's degree of Psychology.

Lviv State University of Internal Affairs

Psychology, Lviv
Вища, з 2019 по 2023 (4 роки)

Studying at 4th year at this moment

Lviv University of Business and Law

Journalistics, Lviv
Незакінчена вища, з 2017 по 2018 (1 рік)

Додаткова освіта та сертифікати

Namecheap, Entering Training

2021, 2 moths

Знання і навички

Знання мов

• Англійська — вище середнього
• Російська — вільно
• Українська — вільно

Додаткова інформація

Working as Customer Support Representative for almost 2 years, ready to go further to Lead position or similar. I'm highly motivated to work, adaptable, sociable, initiative, extensive experience in using a PC in various fields, experience in communicating with clients online in English, teamwork experience, skills in Adobe Photoshop.
Job requirements: Remote job only. No phone calls. No sales.

My socials:
Instagram: @biskveeetirl
FB: [відкрити контакти](див. вище в блоці «контактна інформація»)
TG: @Biskveeet or by phone number: [відкрити контакти](див. вище в блоці «контактна інформація»)
Linkedin: [відкрити контакти](див. вище в блоці «контактна інформація»)