Мария

Profile
- 10+ years of travel customer service and sales experience;

- 7+ years of experience in public speaking to audiences of up to 250 people;
Mariia
- Outstanding track record in reaching sales revenue targets;
Balakhivska
- Vast knowledge of world geography and cultural peculiarities.

SALES Strong analytical thinker, constructive problem solver, energetic and dynamic
M A N A G E R / R E P R E S E N TAT I V E personality. My last experience helped to raise my patience and ability to provide
the highest quality customer service, while creating an unforgettable sales skills.
Details Highly flexible individual with high persuasive ability, strong verbal and effective
negotiation skills.
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Employment History
N AT I O N A L I T Y

Ukrajina Hotel Representative/Sales Manager, TUI, Menorca
APRIL 2022
DRIVING LICENSE
- Helping and guiding guests through the digital self-service and sales tools available
B
for them;
- Promoting and sell our TUl experiences;
- Assisting our guests with online product and services;
Links
- On spot problem solving for UK&I source market;
LinkedIn - Accepting and passing on customer service cases;

- Presenting guests with valuable information about the country and region of their
Skills stay, including worthy destinations, cultural and historical essence, and local cuisine.
Problem Solving Hotel Guide/Sales Manager, PEGAS TOURISTIK,
Decision Making Turkey/Vietnam/Greece/Thailand/Bulgaria/Egypt
MARCH 2013
Adaptability
- Provide outstanding customer service throughout the guests’ stay at Pegas
Ability to Multitask
Touristik hotels;
Customer Service
- Assist guests with checking in and out of the hotels and handle hotel emergencies
Fast Learner and complaints on
Ability to Work Under Pressure behalf of the guests;
- Keep guests informed about their itinerary, charter flight details, luggage
Microsoft Office
regulations, customs rules
Ability to Work in a Team
and other international travel guidelines;
Leadership Skills - Handle medical, legal, and other guest emergencies in and out of the hotel
Complex Problem Solving premises;
- Consult guests on the best places to eat, get souvenirs and other local offerings
Interpersonal Communication
and merchandise;
Skills
- Present and sell additional travel services including group and individual tours of
Advanced Sales Strategies
the local attractions,
Negotiation Skills spa packages, show tickets, car rentals and plane seat bookings;
Persuasive Presentation Skills - Analize guest demographics and develop marketing and sales strategies and
solutions to achieve
client satisfaction and sales revenue goals;
Languages - Organize individual tours per client requests, including planning of the travel
English itinerary, travel cost
calculations, providing additional insurance coverage etc;
Ukrainian - Supervise a team of up to four hotel guides, including team schedule planning, task
assignments, and
Russian team member assessment reports submission;
- Assist in training other hotel guides;
Spanish
- Submit financial, logistical, and guest feedback reports.
Client Sales Manager, Online shop, Zaporizhzhya
J U LY 2 0 2 0 — M AY 2 0 2 1

- Receiving orders from online shop customers via email, phone calls and website
processing;
- Consultation and selection of company products according to customer
requirements;
- Filling the company’s website with content and updated information;
- Supply chain management;
- Control of purchases and shipments;
- Customer complaint handling;
- Work with documentation and accounting

Personal Assistant/Tour guide/Interpreter, Ukraine
SEPTEMBER 2011 — JUNE 2012

- Served as a personal assistant in day-to-day operations for a US businessman
during his extended stay in Zaporizhya, Ukraine;
- Assisted in day-to-day informal and business communications as an interpreter
and an expert in the local culture;

- Conducted research on the local laws and regulations for the employer’s business.

Education
Master’s Degree, Zaporizhzhe National Technical University, Zaporizhzhya
SEPTEMBER 2007 — SEPTEMBER 2013

Bachelor's and Master's Degree with distinction in International Tourism
Management

Courses
Sales Manager, LABA
M AY 2 0 2 1

Sales Manager, Andrew Krupkin Academy
MARCH 2021

Head of Sales Department , Andrew Krupkin Academy
OCTOBER 2021