Artem

Artem Korolenko

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Address Profile

Kyiv-Ivano-Frankivsk Ability to stay calm when customers are stressed or upset
Experience working with customer support
Managing Ambiguity
Creative Problem Solving
Time And Stress Management

Experience San Diego Appliance Repair Company August 2022 — December 2022
Customer Service Representative San Diego (Remote)
answering incoming customer calls
outgoing calls to customers and repair technicians
work with requests on Yelp
ensuring that customers are satisfied with the services
informing customers about additional services
identifying the fastest, most efficient ways to answer customer questions

Delfast E-Bikes August 2021 — August 2022
Customer Support Manager Kyiv (Remote)
responding customers via phone, email, live chat according their requests
analysing and reporting product malfunctions
transfer of payments, refunds to the relevant departments
cooperation with logistics department

Seller Online June 2020 — March 2021
Customer Support Manager Kyiv
answer clients' questions and help resolving the issues over phone/emails/chat
support corporate clients, respond to their enquiries, promptly inform them about news/changes
communicate with logistic partners, resolve issues
maintain a positive attitude at all times and ensure there is a high customer service focus/ maintain
effective communication with all related departments to ensure smooth service delivery
promptly convey important information to the General Manager
maintain and improve company reputation and customer satisfaction

Education Donetsk Institute of Tourism Business 2004 — 2009
management of organizations

Skills Active Listening Empathy and Understanding CRM