Сервіс пошуку роботи №1 в Україні
Chioma
Customer support representative
- Розглядає посади:
- Customer support representative, Dispatcher
- Вік:
- 27 років
- Місто проживання:
- Київ
- Готовий працювати:
- Дистанційно
Контактна інформація
Шукач вказав: ТелефонЕл. поштуМесенджер
Прізвище, контакти та світлина доступні тільки для зареєстрованих роботодавців. Щоб отримати доступ до особистих даних кандидатів, увійдіть як роботодавець або зареєструйтеся.
Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/9232808/
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перегляду
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CUSTOMER SUPPORT REPRESENTATIVE
CHIOMA GRACE KALU
Lagos, Nigeria | [відкрити контакти ](див. вище в блоці «контактна інформація») | [відкрити контакти ](див. вище в блоці «контактна інформація») | Linkedin: [відкрити контакти ](див. вище в блоці «контактна інформація»)
PROFESSIONAL SUMMARY
Results-oriented Customer Support Representative with 3 years of experience managing high-volume client
communications and technical inquiries across omni-channel platforms. Adept in healthcare and professional services
customer operations, leveraging modern CRM ecosystems and collaboration tools to streamline support workflows,
resolve complex patient and customer inquiries, and improve satisfaction ratings.
PROFESSIONAL EXPERIENCE
Orthodontic Experts — Customer Support 2023-2025
Representative
● Managed multi-channel client inquiries via inbound/outbound voice calls, email, and live messaging, delivering swift,
accurate, and empathetic resolutions.
● Utilized Ortho2 and MyMedLeads to manage patient intake, schedule clinical appointments, update records, and
maintain strict data integrity.
● Leveraged HubSpot CRM to systematically track ticket histories, manage escalation paths, and maintain an exceptional
first-contact resolution (FCR) rate.
● Collaborated across cross-functional remote teams using Slack, Microsoft Teams, and Google Workspace to streamline
operational communication and standardize support protocols.
● Navigated Nextiva VoIP tools to process phone inquiries efficiently, minimizing wait times and achieving high customer
satisfaction (CSAT) scores.
● Addressed patient service concerns with high tact, resolving complex billing, scheduling, and care inquiries with
professionalism and discretion.
EDUCATION
University of Calabar— Bachelor of Business 2020 – 2024
Administration (B.B.A.) (2020-2024)
SKILLS & TECHNICAL PROFICIENCIES
• CRM & Practice Management Systems: HubSpot, Zendesk, Ortho2, MyMedLeads
• Communication & Collaboration Tools: Slack, Nextiva (VoIP), Microsoft Teams, Microsoft 365, Google Workspace
• Customer Support Expertise: Omni-Channel Support, Ticket Management, Escalation Handling, First-Contact
Resolution (FCR), Client Onboarding
• Core Competencies: Conflict Resolution, Active Listening, Problem Solving, Data Entry & Records Management, Time
Management
CHIOMA GRACE KALU
Lagos, Nigeria | [
PROFESSIONAL SUMMARY
Results-oriented Customer Support Representative with 3 years of experience managing high-volume client
communications and technical inquiries across omni-channel platforms. Adept in healthcare and professional services
customer operations, leveraging modern CRM ecosystems and collaboration tools to streamline support workflows,
resolve complex patient and customer inquiries, and improve satisfaction ratings.
PROFESSIONAL EXPERIENCE
Orthodontic Experts — Customer Support 2023-2025
Representative
● Managed multi-channel client inquiries via inbound/outbound voice calls, email, and live messaging, delivering swift,
accurate, and empathetic resolutions.
● Utilized Ortho2 and MyMedLeads to manage patient intake, schedule clinical appointments, update records, and
maintain strict data integrity.
● Leveraged HubSpot CRM to systematically track ticket histories, manage escalation paths, and maintain an exceptional
first-contact resolution (FCR) rate.
● Collaborated across cross-functional remote teams using Slack, Microsoft Teams, and Google Workspace to streamline
operational communication and standardize support protocols.
● Navigated Nextiva VoIP tools to process phone inquiries efficiently, minimizing wait times and achieving high customer
satisfaction (CSAT) scores.
● Addressed patient service concerns with high tact, resolving complex billing, scheduling, and care inquiries with
professionalism and discretion.
EDUCATION
University of Calabar— Bachelor of Business 2020 – 2024
Administration (B.B.A.) (2020-2024)
SKILLS & TECHNICAL PROFICIENCIES
• CRM & Practice Management Systems: HubSpot, Zendesk, Ortho2, MyMedLeads
• Communication & Collaboration Tools: Slack, Nextiva (VoIP), Microsoft Teams, Microsoft 365, Google Workspace
• Customer Support Expertise: Omni-Channel Support, Ticket Management, Escalation Handling, First-Contact
Resolution (FCR), Client Onboarding
• Core Competencies: Conflict Resolution, Active Listening, Problem Solving, Data Entry & Records Management, Time
Management
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Резюме кандидата розміщено за адресою: https://www.work.ua/resumes/9232808/