Микола

MYKOLA
KHRANOVSKYI
Customer support representative

WORK EXPERIENCE

Customer Support Representative & Video
SKILLS AND ABILITIES
Editor at Mine Marketing Company
2022-2023
Confident user of different software: Resolving issues and troubleshooting technical problems
–Adobe PS, AI, AE & PP Providing proactive customer outreach and handling customer
–Figma complaints
–CAD Software Managing material such as camera footage, dialogue, sound
Foreign languages: effects, graphics and special effects to produce a final video
–Ukrainian - native product
–English - Advanced (C1) Freelancer in UX/UI & Motion Design
–Polish - Elementary (A2)
2020-2022
Excellent presentation skills:
–Microsoft PowerPoint Delivering an outstanding user experience providing an
exceptional and intuitive application design
–Canva
Constant communication with English-speaking users
–Prezi
Collecting and analyzing customer feedback
Creating and delivering motion graphics for various media

PERSONAL QUALITIES Trainee Front-end developer at Lumix Web
2019
Sociable Constant collaboration with a team lead and design teams to
Empathetic develop and plan site content, layout and style
Patient Using HTML/CSS/JS to edit and reorganise content
Identifying & eliminating website bugs to improve user experience
Adaptable
Excellent communication skills
Able to use positive language EDUCATION
Responsible
Always eager to learn Volyn National University
Good sense of humor :)
2022-present
Master’s degree
MY CONTACTS Faculty of foreign philology, Applied linguistics department

Lviv Polytechnic National University
Phone number: [відкрити контакти](див. вище в блоці «контактна інформація»)
2021-2022
Email: [відкрити контакти](див. вище в блоці «контактна інформація»)
Master’s degree
LinkedIn: [відкрити контакти](див. вище в блоці «контактна інформація»)
Instagram: @xranovsky Information Technology Project Management
Telegram: @xranovskyi Lviv Polytechnic National University
2017-2021
Bachelor‘s degree
Computer Science

OTHER ACHIEVEMENTS

A leader and volunteer at YMCA Volyn (summer camp 2021-
2022)
Tightly coworked with foreign partners (especially YMCA
Denmark) to establish connections between the organisations
A winner of the University chess tournament
Successfully completed a course in web programming (WebLL)