Antonina

Personal information

Name: Antonina Hryshchuk
Date of birth: May 22, 1990 (32 years old)
Nationality: Ukrainian
Current residency: Qatar

Phone number: [відкрити контакти](див. вище в блоці «контактна інформація»)
E-mail: [відкрити контакти](див. вище в блоці «контактна інформація»)

Experience

10.2021 - till now Qatar Airways - Senior Customer Services Agent (Boarding Gates)

Responsibilities: Handling flight boarding processes until the aircraft departure
Performing flight departure related activities in the terminal - flight profiling, boarding gate area
checks, staff briefings
Managing customers` immediate queries, such as seating issues, document checks, baggage
related questions, special requests etc
Communicating with various departments in order to maintain smooth boarding procedures,
including on-time performance
Post-flight departure checks, reports and documentation

11.2019 - 09.2021 Qatar Airways - Customer Services Agent (Check-in Counters)

Responsibilities: Supporting passengers through check-in process and providing all related documentation
Inspection and verification passengers` identification and documents, such as passport
validity, relevant visa depending on destination and other documents required for entry to a
specific country
Managing passengers' baggage processing, including tagging the bags, safety and security
checks and fee calculation if applicable
Proactive service to passengers prior to check-in such as managing queues, removing old
baggage tags, handling staff passengers, helping families, identifying those with special
needs and code share passengers so that they are directed to the relevant check-in counters
and are handled efficiently
Providing information covering a wide variety of airline and/or airport related topics
Face to face service to Qatar Airways passengers and dealing with their different needs
Supporting other areas of the airport, such as transfer desk and boarding gates

09.2018 - 10.2019 Tal Aviation LLC - Sales Executive Ukraine

Responsibilities: Proactive sales - sales calls, meetings with travel agents, conducting presentations and
seminars
Developing and increasing revenue for the airlines/tourism represented products (6 products
represented at the same time)
Statistics and agent sales analysis
Developing and implementing marketing strategy
Monitoring of competitors` activity in the market
Initiating and implementing promotional activities such as seminars, workshops, training
programs for sales agents, raffles and advertising
Handling customer complaints regarding sales and services

12.2016 - 08.2018 Tal Aviation LLC - Sales/Ticketing agent

Responsibilities: Full support of Cathay Pacific/Cathay Dragon, Jet Airways, Adria Airways and Tal Hotels
reservation system in Ukrainian market
Handling of all activities related to reservation and ticketing process in GDSs Amadeus Altea
and Sabre Sonic
Travel agents` helpdesk function
Providing services for B2B and B2C sectors
Reporting to Ukrainian Country Sales Manager and TAL Aviation HQ in Israel

11.2015 - 11.2016 Bytsko Travel Group - Ticket sales manager

10.2014 - 10.2015 Roza Vitriv Tour - Ticket sales manager

10.2012 - 09.2014 Pilot - Ticket sales manager
03.2012 - 09.2012 Planeta Zemlya - Ticket sales manager

Education

09.2011 – 06.2012 National Aviation University (NAU)
Institute of Economics and Management
Specialty: Master of Arts in Use of general aviation in the branches of economy

09.2007 – 06.2011 National Aviation University (NAU)

Specialty: Bachelor in Transport technologies (Aviation)

Certification

10.2018 SMM and Digital Marketing in Tourism
Travel Hub, Kyiv

07.2018 Business English
Prometheus, Online course

10.2016 Galileo Advanced Course using Travelport Smartpoint
Galileo Travelport, Kyiv

04.2015 Galileo E-Ticketing
Galileo Travelport, Kyiv

08.2012 Amadeus Central Ticketing
Course Amadeus Ukraine, Kyiv

07.2012 Galileo Basic Course
Galileo Travelport, Kyiv

11.2011 Amadeus Ukraine Central System Course
Amadeus Ukraine, Kyiv

10.2011 The International Passenger Tariffs and Transportation Documentation
Training Center of Air Tickets Sales Personnel, Kyiv

Personal skills

Responsible, self-motivated, quick learner, able to work in multitasking environment

Software Skills

Confident PC user: MS Office package, email programmes, Internet, 1C: Enterprise, newsletters platforms -
MailChimp and ActiveTrail

Languages

Ukrainian: Native
Russian: Fluent
English: Fluent

Other information

Represented Adria Airways during spring Ukraine International Travel and Tourism Exhibition 2018 in cooperation with
Slovenian Tourist Board and a range of Slovenian hotels and resorts
Attended Slovenian Incoming Workshop 2018 in Kranjska Gora, Slovenia
Supported Qatar Airways Doha Hub operations during FIFA World Cup Qatar 2022