Контактна інформація

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/9790436/

Досвід роботи

Менеджер по роботі з клієнтами

з 08.2025 по нині (1 рік 3 місяці)
Dehto, Дистанційно (Освіта, наука)

- Manage student support across the full customer journey, including onboarding, scheduling, payments, teacher coordination, and issue resolution
- Work with CRM systems and ClickUp to manage customer cases, tasks, follow-ups, and internal workflows
- Handle complex customer requests and complaints, support student retention, and coordinate communication between students, teachers, and the internal team
- Create and maintain internal guidelines, support instructions, and process documentation
- Continuously review and improve support workflows, identify recurring issues, and help make internal processes more structured and efficient

Репетитор англійської

з 08.2024 по нині (2 роки 3 місяці)
Самозайнятість, Дистанційно (Освіта, наука)

- Conducted one-on-one English lessons tailored to students' individual goals and language levels
- Researched, selected, and adapted learning materials for each student
- Created personalized lesson plans covering grammar, vocabulary, speaking, listening, and reading skills
- Assessed students' progress and adjusted lesson plans based on their performance and needs
- Managed lesson scheduling and direct communication with students independently

Викладач англійської

з 08.2023 по 07.2024 (1 рік)
LightEnglish, Дистанційно (Освіта, наука)

- Conducted both trial and regular online English lessons for students with different language levels
- Prepared and adapted lesson materials based on students' goals, interests, and proficiency levels
- Assessed students' English level during trial lessons and identified areas for further development
- Provided feedback and recommendations based on students' progress
- Maintained communication with students regarding lessons, progress, and learning goals

Викладач англійської

з 05.2023 по 06.2023 (2 місяці)
AntiSchool Online, Дистанційно (Освіта, наука)

- Conducted individual online English lessons for students with different proficiency levels and learning goals
- Adapted teaching methods and lesson content to individual student needs
- Monitored students' progress and provided regular feedback throughout the learning process
- Communicated with students and school managers regarding schedules, learning progress, and organizational matters
- Worked with internal learning platforms and digital teaching tools to organize and deliver online lessons
- Supported students in maintaining motivation and consistency throughout their studies

Освіта

Державний університет «Житомирська Політехніка»

035 Філологія, «Прикладна лінгвістика», Житомир
Незакінчена вища, з 2022 по 2026 (4 роки)

Додаткова освіта та сертифікати

120-Hour TESOL/TEFL Certificate

2024, 120 hours

Знання і навички

• Викладання англійської мови
• Толерантність
• Грамотна усна та письмова мова
• Комунікабельність
• Уміння працювати в режимі багатозадачності
• Stress resistance
• Attentiveness
• Customer orientation

Знання мов

• Англійська — просунутий
• Українська — вільно
• Італійська — початковий