Vera

VERA IGBAJI
CUSTOMER SERVICE REPRESENTATIVE Top of Form

Email: [відкрити контакти](див. вище в блоці «контактна інформація»)


Professional Profile
Dedicated Customer Service Representative with over 5 years of experience in enhancing customer satisfaction and driving sales. Proven track record in data accuracy, efficiency improvement, and sales conversion. Proficient in CRM software, technical troubleshooting, and effective communication. Adept at problem-solving and conflict resolution, with strong organizational skills and a commitment to excellence. Experienced in utilizing various tools and technologies to optimize performance and achieve targets.
Skill
Proficiency in CRM software | Data analysis | Technical troubleshooting | Product knowledge | Computer literacy | Knowledge of sales techniques | Financial literacy | Reporting and documentation skills | Excellent communication | Empathy | Active listening | Conflict resolution | Problem-solving | Patience | Adaptability | Emotional intelligence Teamwork | Time management
Tools: HubSpot CRM| Microsoft Teams | Microsoft Office Suit | Remote Desktop Connection | Outlook | Gmail | Zendesk Support | Leadfeeder | Obs recording software | Stoovo | Google Sheets| Practice panther| Trello|

Career Highlight
• Achieved a notable 30% increase in sales conversion rates by fostering meaningful client interactions, demonstrating commitment to driving sales and customer satisfaction.
• Enhanced processes resulted in a 25% increase in efficiency, showcasing organizational skills and dedication to optimizing performance.
• Consistently surpassed targets by 20% and improved conversion rates by 15%, demonstrating exceptional sales acumen and strategic planning abilities.

Professional Experience
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Safety System
Legal Department Assistant
• Attorney Coordination: Identify and contact attorneys across various states and counties to ensure availability and suitability for client needs. Maintain a database of legal contacts and their specializations.
• Data Entry and Management: Perform accurate and timely data entry to update client files, attorney details, and court dates. Ensure all information is current and easily accessible.
• Court Date Coordination: Track and manage clients’ court dates, coordinating these with the available attorneys. Ensure all parties are informed of upcoming appointments and any changes to the schedule.
• Communication Management: Serve as the communication link between clients, attorneys, and internal teams. Relay important information and ensure all parties are aligned on case details and schedules.
• Document Preparation and Filing: Assist in preparing and filing necessary legal documents as required. Ensure compliance with legal standards and deadlines.
• Reporting and Compliance: Generate reports on attorney availability, client cases, and court dates. Monitor compliance with legal and operational standards.
• Problem Resolution: Address and resolve any scheduling conflicts or issues that arise, ensuring minimal disruption to legal processes and client satisfaction.

Intetics
Customer Service Representative (Data Entry Clerk) Dec 2023 – April 2024
• Increased data accuracy by 20% through meticulous research and validation processes, ensuring reliable and up-to-date information in CRM systems.
• Enhanced team collaboration and productivity by 15% through effective use of Slack, Zoom, and Ooma for real-time updates and coordination.
• Successfully processed and updated 30% more data entries compared to team average by leveraging advanced features of Stoovo and Google Sheets for efficient data management.
• Identified and recorded accurate contact details for apartment complexes and Airbnbs, including names, management companies, and emails.
• Used Stoovo to locate car parks and entry points for the complexes, updating all findings on the platform and Google Sheets.
• Coordinated with front desk secretaries to obtain detailed directions for easy access to specified locations.

Insurance Supermarket
Outbound Sales Agent May. 2022 – Dec 2023
• Implemented proactive engagement strategies, increasing sales conversion rates by 30%, leading to higher revenue.
• Utilized targeted techniques to reduce objection handling time by 25%, enhancing sales process efficiency.
• Enhanced customer satisfaction by 20% through personalized rapport-building efforts, fostering strong client relationships.
• Ensured reliable records and actionable insights by managing and analyzing data meticulously, improving data accuracy.
• Optimized data management and communication by streamlining workflow efficiency through effective CRM tool utilization.

Foster Medical Clinic
Virtual Assistant Feb. 2021 – March. 2022
• Streamlined appointment scheduling with proactive follow-ups, increasing efficiency by 25% and reducing patient no-shows by 15%, enhancing overall clinic productivity.
• Boosted customer satisfaction scores by 20% through implementing feedback-driven service improvements, ensuring a higher quality of patient care.
• Generated a 30% increase in sales leads via targeted email marketing campaigns, driving significant business growth.
• Managed inquiries and communications effectively as the primary contact, ensuring timely and accurate assistance.
• Maintained accurate and confidential patient data, adhering to regulatory guidelines and ensuring data integrity.

Rent To Own
Telesales Representative Feb. 2020 – Dec. 2020
• Surpassed sales quotas by 20% through proactive initiatives and targeted marketing, driving revenue growth consistently.
• Enhanced conversion rates by 15% with precise lead qualification techniques and personalized matching strategies.
• Cultivated strong B2B relationships through focused relationship-building efforts and strategic outreach.
• Ensured data accuracy through rigorous investigative and analytical methodologies, providing reliable insights for decision-making.

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Education

University Of Calabar, Nigeria
Bachelor’s degree in Zoology and Environmental Biology