Sonia

Work experience
Customer support representative
from 01.2023 to 06.2023 (5 months)
wix, Remote (Telecommunications and networking)
Effectively communicated with users across multiple support channels to address their inquiries and concerns.

Demonstrated strong troubleshooting skills to promptly identify and deliver appropriate solutions to users' issues.

Conducted in-depth analysis of user behavior and content suitability, contributing to continuous improvement efforts.
Fostered and maintained positive customer relationships, ensuring high levels of satisfaction and loyalty.

Went the extra mile to exceed customer expectations and deliver seamless experiences, aiming to leave a lasting positive impression.
Customer support representative
from 06.2022 to 11.2022 (5 months)
md group, Remote (Medicine, pharmacy)
As a Health Care Concierge, my primary responsibility was to assist clients in the USA through phone calls, ensuring they fully accessed their benefits in the health care sector.
Sales representative
from 03.2021 to 01.2022 (10 months)
amazon droppshing company, Kyiv (Telecommunications and networking)
I had the responsibility of communicating with different stores in the USA and placing orders to be delivered directly to the client's house.
Education
Kyiv medical university
Medicine, Kyiv
Unfinished higher, from 2019 to 2024 (5 years)
I’m a 5th year medical student at Kyiv medical university
Additional education and certificates
Google project management course coursera
2023 1 month
Knowledge and skills
Patience, Critical thinking, Problem solving, Honesty, Communication and interaction in the digital society, Management of CRM, PC User, MS Excel, MS PowerPoint, MS Word
Language proficiencies
• English ─ fluent
• Ukrainian ─ beginner
• Russian ─ beginner

ADDITIONAL INFORMATION
I CAN BE CONTACTED ON VIBER AND TELEGRAM AT [відкрити контакти](див. вище в блоці «контактна інформація»)
As a native English speaker, I take great pleasure in collaborating with others as part of a team, and I have a genuine passion for assisting people. Working under pressure is no issue for me; I excel at coordinating tasks effectively and giving my utmost dedication to any given project.