Андрій

ANDRII YERKUSHEV
Specialist with the high-level communicative perks. Have vast international experience, speak fluently
several foreign languages, familiar with different technical aspects of software.Able to obtain different
communicative roles, from customer support to sales manager.

WORK EXPERIENCE
PERSONAL
Aug 2023 - Present Customer Support Agent
Name
BDO Ukraine, Kyiv
Andrii Yerkushev
Address Handling of the users' requests regarding Global Portal
Kyiv Working out the users' tickets via CRM
Phone number Instructing the users about the work process of Global Portal
[відкрити контакти](див. вище в блоці «контактна інформація») Present Global Portal functional features to users and clients

Email
[відкрити контакти](див. вище в блоці «контактна інформація») Technical Support Consultant
Sep 2022 - Jul 2023
3Shape, Kyiv
LANGUAGES Provided technical support to customers over the phone and via email,
Russian resulting in a 95% customer satisfaction rate
English Troubleshot technical issues and provided on-site technical support
German Provided technical support for end-users and resolved escalated
French technical issues

Aug 2021 - Aug 2022 Tour Expert
TUI Mein Schiff, Hamburg
Advice, sale, escort and quality control of shore excursions
Development and presentation of excursion programs
Takeover of various administrative activities
Serving as a host with a high service orientation

Jan 2020 - Jul 2021 Recruiter
Self-employed, Kyiv
Have recruited the workforce for the jobs in European countries and
Israel
Have made the documents for the workforce
Have coordinated the workforce on all stages of employment

Jul 2017 - Nov 2019 Tour Expert
AIDA Cruises, Rostock
The same position and responsibilities as on Mein Schiff section

Apr 2016 - May 2017 Tour Guide
Solo East, Chernobyl
Escort foreigners on tours
Creating and following the interesting program of tour
Describe and explain points of interest on the tour, to tell different stories
Interpreting (From German,French,English to Russian/Ukrainian and vice
versa)

Sep 2014 - Feb 2016 B2B Sales Executive
Universal Commerce Group, Kyiv
Have sold traffic to Indian buyers(emails,calls,closing the deals)
Have investigated the Indian market of traffic
 EDUCATION AND QUALIFICATIONS

Sep 2010 - Jun 2014 Bachelor of Science
Kyiv National Economical University, Kyiv