Customer support manager

Netgame is a stable Ukrainian IT company that is an international gaming provider and has several successful IGaming licensing projects for the local and Tier-1 markets.

We are focused on quality and strive to do everything with passion and professionalism. In 2012, we introduced ourselves to the world. Since then, a fearless and creative group of land-based gaming professionals has built a team capable of bringing all that experience to the digital realm.

We are looking for Customer care (success) manager for English users of our products. If you are passionate about finding and solving problems, have a passion for working with customers, and are willing to learn new technologies and methods, then welcome to Netgame. What are you going to do?

• Interact with users through live chat and tickets (calls will be added in the future, so it’s important to have good spoken English as well);
• Guide users through our website to help them get the most of it, proactively offer solutions to enhance their experience;
• Investigate user cases using CRM and action logs;
• Cooperate with colleagues from other departments and escalate complex issues.

You are a perfect match if you:

• Have excellent communication skills;
• Have an advanced level of spoken and written English;
• Have a personal computer, and stable Internet;
• Know what makes an exceptional customer experience!

It will be a great advantage if you:

• Have experience working with native speakers or participated in international programs like Work & Travel;
• Have experience in Customer Success, Support or Sales.

What we offer:

• Shift work working schedule (8 hour shifts);
• Nice office near Lybidska metro station or remote;
• Competitive compensation always paid on time;
• Professional development, internal and external trainings;
• Work in a strong team with commercially successful products;
• Social package (insurance, paid vacation);
• We encourage our employees to achieve success on an ongoing basis (bonuses, gifts, corporate parties)!