Особисті дані приховані

Hryhoriy
SALES • MARKETING • OPERATIONS • BUSINESS DEVELOPMENT
PROFILE
Experienced Sales, Marketing and Operations Manager with extensive international experience in tourism, hospitality, event management, quality control and business development. Proven track record of managing teams, developing sales and marketing strategies, building relationships with partners and clients, and coordinating business operations across international markets. Entrepreneurial background with experience in launching and managing a franchise-based food delivery business.
KEY SKILLS
• Sales & Business Development • Sales & Marketing Strategy • Team Management & Staff Training
• Operations Management • Quality Control & KPI Management
• Customer Service & VIP Guest Relations • Event & Conference Management • Partner & Client Relationship Management
• Project Management • Marketing Materials & Brand Development • Business Process Management • Reporting & Performance Analysis
• Negotiation & Presentation • Problem Solving • Franchise Business Management
WORK EXPERIENCE
Franchisee | Self-Employed | 2021 – Present
Manage the overall process of operating a pizza delivery business under a franchise model. Responsible for staff recruitment and management, supplier relationships, contracts and operational processes. Ensure products are prepared according to established technologies and company standards. Manage a team of 15 employees and oversee day-to-day business operations. Successfully developed a profitable business and increased revenue by 40% compared with the previous year. Established processes that allow the business to operate efficiently without daily involvement.
Director of Sales and Marketing | TPF Ukraine | 2018
Responsible for developing and implementing sales and marketing programs. Created marketing materials including brochures, flyers, sales proposals and outdoor advertising. Developed the company brand book and company profile presentations. Created sales and marketing strategies and conducted negotiations with business partners. Managed marketing activities required to launch the sales office for the Djante Resort project in Senegal.
Quality Control Department | Tickets Assets | 2017 – 2018
Responsible for monitoring and maintaining KPI processes across company departments. Worked closely with different departments to ensure effective communication and coordination. Supported the implementation of internal processes and maintained cooperation between teams.
Head of Quality Control Department | Anex Tour, Thailand | 2015 – 2016
Responsible for the quality of company services, including hotels, transportation, excursion programs and guide performance. Managed staff recruitment and monitored operational processes. Controlled the company's hotline operations and correspondence with agencies. Assisted in resolving customer issues and ensured fast and effective problem solving. Conducted training aimed at improving service quality and sales performance. Prepared monthly and annual statistical reports for company headquarters.
Regional Manager, Phantiet Region | Anex Tour, Vietnam | 2015
Responsible for the overall operation of the Phantiet region, including sales, staff recruitment and training. Managed guest-related issues and prepared monthly reports. Developed new tours and programs and coordinated all operational processes within the region in accordance with company policies.
Event Manager | MICE International, UAE | 2013 – 2014
Responsible for active sales of company services, maintaining relationships with existing clients and acquiring new customers. Organized meetings, sports conferences and sports camps, including Tour Dubai and Dubai Sport Conference. Represented and presented company services at various exhibitions and industry events.
Sales Representative / Hotel Representative | Alpha Tours LLC, UAE | 2010 – 2013
Conducted information meetings with guests and provided information about the country, local traditions and available services. Presented and sold excursions and additional company services. Assisted VIP guests and handled customer issues, ensuring fast and effective problem resolution. Prepared operational reports and maintained communication with guests and partners.
Excursion Guide | Alpha Tours LLC, UAE | 2007 – 2010
Organized and conducted individual and group excursions. Provided guests with information about destinations, local culture and attractions. Ensured a high level of customer service throughout the excursion experience.
EDUCATION
Lviv State University Ivan Franko — 2019 – 2021
Faculty of International Relations — International Business
Lviv State University — 2000 – 2005
Faculty of Foreign Languages
Bortnyky Secondary School — 1989 – 2000
LANGUAGES
French — Upper Intermediate • English — Upper Intermediate • Ukrainian — Fluent • Polish — Satisfactory
ADDITIONAL COURSES & TRAININGS
• Sales — Different Techniques and Visions, 2016
• Time Management, 2017
• Risk Management, 2017
• Leadership, 2017
• Project Management, 2018
PROFESSIONAL INTERESTS
Economics, international business, customs and political developments in different countries.
HOBBIES
Aikido, football, volleyball, travelling and reading.